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Management Information Systems ( MBA 642 )

Management Information Systems ( MBA 642 ). UCC Executive MBA Programme 2003 /2204. Fergal Carton Dept. Accounting, Finance and Information Systems. Business Information Systems Foundation. Weeks 3 to 8 (31st January to 7th March): Fridays 9.00 – 11.00 am Lecturer : Fergal Carton

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Management Information Systems ( MBA 642 )

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  1. Management Information Systems (MBA 642) UCC Executive MBA Programme 2003 /2204 Fergal Carton Dept. Accounting, Finance and Information Systems

  2. Business Information SystemsFoundation • Weeks 3 to 8 (31st January to 7th March): • Fridays 9.00 – 11.00 am • Lecturer : Fergal Carton • Dept. Of Accounting, Finance and Information Systems • O’Rahilly Building, 2nd Floor, Room 2.113 • Tel: (021) 490 3734 • Email: f.carton@ucc.ie MBA 642 / BIS Foundation

  3. Course objectives • Week 3 : Overview of Information Systems • Week 4 : Enterprise Wide Applications • Week 5 : Inter-organisational systems (IOS) • Week 6 : Trends in MIS, current issues • Week 7 : Managing IS developments • Week 8 : Knowledge management MBA 642 / BIS Foundation

  4. MBA 642 : Course Objective • The role that information systems play in the support and management of modern organisations : • overview of information systems • current issues in information technology • information systems development • knowledge management MBA 642 / BIS Foundation

  5. MBA 642 : Course Assessment • 1½ hour examination • Answer 2 of 4 questions • Questions • 2 essay type • 2 case study type • Based on material covered in lectures • Added marks for examples & illustrations MBA 642 / BIS Foundation

  6. Overview of information systems • Support day to day transaction processing • Back-office (SCM, ERP) • Manufacturing (Scada, LIMS, …) • Engineering (CAD, …) • Front-office (CRM) • Provide management information • EIS • Data warehouse • Portal • Collaborative tools for productivity (eg. MS-Office) • Support links to business partners • IOS, EDI, e-commerce, … MBA 642 / BIS Foundation

  7. 1 2 4 • Transaction • Processing • Batch • Online/Realtime Document and Report Generation Data Entry 5 Inquiry Processing Database Maintenance 3 Transaction Processing Systems MBA 642 / BIS Foundation

  8. IT strategic grid (McFarlan & McKenney) Strategic Factory HIGH Strategic impact of existing systems eg. steelworks eg. credit card ERP? LOW Turnaround Support eg. cement eg. retailer LOW HIGH Strategic impact of application development portfolio MBA 642 / BIS Foundation

  9. Managing a company’s resources • Business function Resource • Manufacturing Inventory • Human resources Employees • Sales Customers, orders • Supply chain Suppliers • Finance Stakeholders MBA 642 / BIS Foundation

  10. Business application architecture MBA 642 / BIS Foundation

  11. Enterprise Resource Planning Integrated Logistics Production Planning Sales Distribution, Order Management Customer/ Employee Accounting and Finance Human Resources MBA 642 / BIS Foundation

  12. Key benefits of ERP? • Single point of data entry • Reduces dependence on manual systems • Encourages standard practice / process • Opportunity to re-design business processes • Single technical platform (support) MBA 642 / BIS Foundation

  13. ERP : the state of play • High penetration rate in large businesses • ERP seen as panacea to lack of control in subs • Centralising of expensive IS resources • CEO’s are “disappointed” with results • Reporting weakness : need for data warehouse MBA 642 / BIS Foundation

  14. Underlying trends • Target SME • SAP : mySAP and Top Manage • PeopleSoft : Accelerated Solutions • MicroSoft : Navision -> Microsoft Business Solutions • Oracle : Rapid Install • Vertical solutions • Real Estate (JDE) • Retail Management System (MS) • Professional Services Automation (MS) • Portal technology MBA 642 / BIS Foundation Source Pierre Audoin Consultants, quoted in Le Monde Informatique 25/9/02

  15. MBA 642 / BIS Foundation

  16. ERP : key implementation issues • Data : quality of clean-up and conversion • People : managing resources (IS, users, SI, …) • Technology : performance and support • Process : process re-design not contemplated MBA 642 / BIS Foundation

  17. Retention and Loyalty Programs Marketing and Fulfillment Sales Cross-Sell Up-Sell TeleSales Store Front and Field Service Customer Customer Service and Support Contact Management Customer Relationship Management MBA 642 / BIS Foundation

  18. Front Office Applications Back Office Applications Enterprise Application Cluster Enterprise Application Cluster Enterprise Application Integration • CRM Application • Customer Service • Field Service • Sales Order • Product Config • ERP Application • Distribution • Manufacturing • Scheduling • Finance Customers Business Partners Enterprise Application Integration MBA 642 / BIS Foundation

  19. Supply Chain Life Cycle Schedule Make Deliver Order Commitment Demand Planning Manufacturing Planning SCM Functional Processes Advance Scheduling Distribution Planning Transportation Planning SCM Integrated Solution Internetworked Supply Chain Management Supply Chain Management Commit MBA 642 / BIS Foundation

  20. Marketing Information Systems Sales Force Automation Customer Relationship Management Sales Management Interactive Marketing Market Research and Forecasting Advertising and Promotions Product Management Marketing Information Systems MBA 642 / BIS Foundation

  21. Intranet Computer Integrated Manufacturing Manufacturing Resource Planning Manufacturing Execution Systems Engineering Systems Remote Worker • CAD • CAE • Computer- • Aided • Process • Planning • Shop Floor • Scheduling • Machine Control • Process Control • Robotic Control • Production • Forecasting • Production • Scheduling • Quality Control Supplier Extranet Manufacturing Information Systems MBA 642 / BIS Foundation

  22. Accounting Information Systems MBA 642 / BIS Foundation

  23. Financial Information Systems Investment Management Financial Planning Cash Management Financial Information Systems Capital Budgeting MBA 642 / BIS Foundation

  24. Training & Development Compensation Administration Staffing • Manpower • Planning • Labor Force • Tracking • Succession • planning • Performance • appraisal plans • Contract • costing • Salary forecast Strategic Systems • Labor Cost • Analysis • Turnover • Analysis • Training • effectiveness • Career • matching • Compensation • effectiveness • Benefits • Analysis Tactical Systems • Recruitment • Workforce • Planning • Skill assessment • Performance • evaluation • Payroll • control • Benefits • Administration Operational Systems Human Resource Management MBA 642 / BIS Foundation

  25. Human Resource Management & e-Business Systems • Web-based human resource management systems are: • Revolutionizing the provision and access of HR services to a company’s employees. • Freeing HR professionals from performing mundane tasks. Allows for more time to be spent concentrate on strategic HR business related tasks. MBA 642 / BIS Foundation

  26. Enterprise Collaboration System Electronic Communications Tools Electronic Conferencing Tools Collaborative Work Management Tools • E-Mail • Voice Mail, I Phone • Web Publishing • Faxing • Data Conferencing • Voice Conferencing • Videoconferencing • Discussion Forums • Electronic Meetings • Calendaring • Task and Project Mgt • Workflow Systems • Knowledge Mgt • Document Sharing Tools for Enterprise Collaboration MBA 642 / BIS Foundation

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