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Tech Time. Top Five Technologies for Small Business. Thoughts on Technology Issues for Small Business. The ability to compute, collaborate and communicate will continue to expand, putting pressure on business to react more quickly and effectively.

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tech time

Tech Time

Top Five Technologies for Small Business

Thoughts on Technology Issues for Small Business


The ability to compute, collaborate and communicate will continue to expand, putting pressure on business to react more quickly and effectively.

To put the right technology into place, you have to ask “How do I want to work tomorrow?” and follow up with “Does my technology support working that way?

top five technologies for small business to consider

Tablet Devices

Voice over IP

Cloud Computing

Top Five Technologies for Small Business to Consider

CRM Software

Credit Card over IP

Each of these issues will help drive the cost of doing business and having the wrong

Solution in place will cost you money.

table devices

Best known is the Apple iPad

    • One way to look at it is as an e-clipboard
      • Easy to carry
      • Excellent graphics
      • Lots of applications
    • Biggest drawbacks currently
      • Doesn’t play nicely with corporate IT
      • Target for theft
      • Doesn’t work with lots of peripheral devices
Table Devices
cloud computing

It is becoming more prevalent

  • Applications are being delivered from the internet
    • Download free trials
    • Updates delivered automatically
    • Online help and FAQ
  • Applications run from the Cloud
    • Banking
    • Accounting (QB online)
    • Webinars (like this)
    • Your business applications
  • Biggest Drawback is having multiple clouds doing different things
Cloud Computing
voice over ip

Emerging technology to replace POTS

  • Best when tied to a virtual PBX
    • High quality phone management for no investment
    • Departments
    • Phone “follow me” so you are always in contact
  • Internet Provider Independence
    • Critical to be able to take calls where ever you are
    • Apps for smart phones
Voice over IP
crm software

Critical to track customer data

  • Allows you to monitor communications
    • Set up drip marketing campaigns
    • Who is working where
    • Capture data to help identify future prospects
    • Target marketing to specific types of clients
    • Document management
CRM Software
credit card over ip

Take credit card payment without old fashioned land line

    • Home-based employees can log in and enter data
    • Mobile employees can swipe using smart phone
    • Eliminates risk of cash
    • Speed up collection
  • Extremely convenient for customers
    • Can settle immediately, no waiting for invoices
    • Really useful for mid-range priced items
    • Service work, such as plumbing and HVAC repair benefit
  • Transaction costs are higher but may be worth the expense
Credit Card over IP
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