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Introduction to IS in Business

Hele-Mai Haav: CSC 210’Spring 2002 CSC 230’Spring 2003. Introduction to IS in Business. Objectives. Explain why knowledge of information systems is important for business professionals and identify five areas of information systems knowledge they need.

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Introduction to IS in Business

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  1. Hele-Mai Haav: CSC 210’Spring 2002 CSC 230’Spring 2003 Introduction to IS in Business

  2. Objectives • Explain why knowledge of information systems is important for business professionals and identify five areas of information systems knowledge they need. • Give examples to illustrate how E-business, electronic commerce, or enterprise collaboration systems could support a firm’s business processes, managerial decision making, and strategies for competitive advantage.

  3. Objectives • Provide examples of real world information systems, including the people, hardware, software, data, and network resources that compose them. • Provide examples of several major types of information systems from your experiences with business organizations in the real world.

  4. System concepts A system is a group of interrelated components working together toward a common global goal by accepting inputs and producing outputs in an organized transformation process

  5. Feedback and control • Feedback is data about the performance of the system • Ex. Data about sales performance is feedback to a sales manager • Control involves monitoring and evaluating feedback to determine whether a system is moving toward the achievement of its goal. • The control function then makes necessary adjustments to a system's input and processing components to ensure that it produces proper output. • Ex. Self-monitoring or self-regulating heating systems, human body, CAD

  6. System and its environment • A system exists and functions in an environment containing other systems • If a system is a part of larger system then it is called subsystem and larger system is called its environment • Several systems can share the same environment

  7. 1970-1980 1950-1960 1960-1970 1980-1990 1990-2000 Strategic & End User Management Reporting Data Processing Electronic Commerce Decision Support Electronic Data Processing - TPS Management Information Systems Decision Support Systems - Ad hoc Reports End User Computing Exec Info Sys Expert Systems SIS Electronic Business & Commerce -Internetworked E-Business & Commerce History of the role of Information Systems

  8. Information Systems Operations Management Support Support Systems Systems Transaction Process Enterprise Management Decision Executive Processing Control Collaboration Information Support Information Systems Systems Systems Systems Systems Systems Types of Information Systems

  9. Other Categories of Information Systems Expert Systems Knowledge Management Systems Functional Business Systems Strategic Information Systems Cross-Functional Information Systems

  10. Business Strategies • Business Processes • Business Needs • IS Human Resources • IS Development • Customer Relationships • Business Partners • Suppliers • Business Customers • IT Infrastructure • IS Performance Ethical Considerations Potential Risks? Potential Laws? Possible Responses? • Organization Structure • and Culture • User Acceptance Management Challenges of the E-Business Enterprise

  11. Chapter Summary • Information Systems play a vital role in the efficient and effective operations of E-Business, E-Commerce and enterprise collaboration. • The business professional must know: • Foundations (fundamentals) of IS • Information Technologies • Business Applications • Development Processes; and • Managerial Challenges

  12. Chapter Summary (cont) • A system is a group of interrelated components working toward the attainment of a common goal by accepting inputs and producing outputs in an organized transformation process. • An information system uses the resources of people, hardware, software, data, and networks to perform input, processing, output, storage and control activities.

  13. Chapter Summary (cont) • IS Resources: • Hardware Resources • Software Resources • People Resources • Data Resources • Network Resources • Products: • Paper Reports • Visual Displays • Multimedia Documents • Electronic Messages • Graphics images • Audio Responses

  14. Chapter Summary (cont) • Information systems perform three vital roles in business firms. They support: • Business processes and operations, • Business decision making; and • Strategic competitive advantage • Major application categories of information systems include: • Operations Support Systems; and • Management Support Systems

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