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ITIL Foundation Training Options

ITIL Foundation Training Options. ITIL V2 Foundations syllabus covers 10 processes. Qualification Board recommends 18 hours. ITIL V3 Foundations syllabus covers 23 processes. Qualification Board recommends 18 hours. Core concepts and terminology are very similar between V2 and V3 Foundation.

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ITIL Foundation Training Options

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  1. ITIL Foundation Training Options ITIL V2 Foundations syllabus covers 10 processes. Qualification Board recommends 18 hours ITIL V3 Foundations syllabus covers 23 processes. Qualification Board recommends 18 hours Core concepts and terminology are very similar between V2 and V3 Foundation If some people have been trained on ITIL V2 and you train new people on V3, the V2 people will have deeper knowledge in some areas and the V3 people will have broader knowledge. Two decisions: • Does everyone need the depth • of ITIL V2 foundation Training? ITIL V2 Foundations A: If YES, continue with ITIL V2 Trng and then do V3 Bridging course 2. How do we increase the breadth of the people trained on ITIL V2? Content Depth A: ITIL V3 Bridging course ITIL V3 Foundation ITIL V3 Bridging Course Core Concepts Service Service Service Service Continual Strategy Design Transition Operations Improvement

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