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ITIL Foundation Training and Certification | Kenna Management

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Kenna Management is leading ITIL Foundation Training and Certification provider in Hyderabad. We are providing best classroom, online classroom and e-learning trainings for ITIL Foundation, PMP, ITIL Service Operation, ITIL Service Transition, ITIL 2011 Expert, Prince2 Foundation, Prince2 Practitioner, Scrum master certified, Agile expert certified and so many courses.

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Presentation Transcript
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ITIL®

Foundation

Training and Certification

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Overview

The ITIL 2011 Foundation training introduces the learners to the concepts of

IT Services lifecycle management in order to meet business expectations. The course uses

engaging case studies to teach the 5 core disciplines of ITIL best practices covering:

• Service Strategy

• Service Design

• Service Transition

• Service Operations

• Continual Service Improvement

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Contents

  • The ITIL 2011 Foundation Course is designed to give the candidate a detailed
  • understanding of the following topics:
  • What is Service Management?
  • An Introduction to ITIL
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • Exam-Taking Tips
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Exam Details

  • Number of questions: 40
  • Pass mark: 65% (26 out of 40)
  • Open book: no
  • Electronic devices permitted: no

Training Duration: 2 Days

Training Methods

Virtual Classroom

Training

Classroom

Online

(E-Learning)

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Accreditations

Stay Connected To K.M

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Kenna Management

Kenna Management

Kenna Management

Kenna Management

Call: 9030011564

Website: www.kennamanagement.com

Address: 16-3-1112, IDPL Workers Housing Society,

Hyderanagar, Kukatpally, Hyderabad – 500072.