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2003 Hotqua - Activities

2003 Hotqua - Activities. Quality Representative. Workshop: Quality Representative ISO 9001:200, Hotel & Tourism Management Contentment degree of the participant : 80% Hotel & Restaurant Am Alten Rhin Alt Ruppin, 08.01.03 Photo: GM Bert Krsynowski. Front Office Sales

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2003 Hotqua - Activities

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  1. 2003Hotqua - Activities

  2. Quality Representative • Workshop: Quality Representative ISO 9001:200, Hotel & Tourism Management • Contentment degree of the participant: 80% • Hotel & Restaurant Am Alten Rhin • Alt Ruppin, 08.01.03 • Photo: GM Bert Krsynowski www.hotqua.de

  3. Front Office Sales Contentment degree of participants: 87 % Tryp Hotel Potsdam Michendorf, 22.02.03 Quality representative / Hotel & TourismDIN-EN-ISO 9001:2000 Contentment degree of the participants: 85% Romantik Hotel Kloster Zinna 18.03.03 Workshops www.hotqua.de

  4. Online further education Hotel & Tourism Management • Contentment degree of the participant: 100 % • Oliver Bench, Hotel Cottage • Photo: AHK Montevideo, Uruguay29.10.02 - 27.03.03 www.hotqua.de

  5. Inhouse Workshops for theTryp Hotel Potsdam • Restaurant Sales (29.03.03) • Contentment degree 100%, • Housekeeping (24.04.03) • Contentment degree : 97,5% • Service qualityContentment degree : 90% • Photo: Tryp Hotel Students, 17.04.03 www.hotqua.de

  6. Inhouse Workshops • Reception, Housekeeping, Service and Kitchen • Contentmentdegree of the workshopparticipants: from 85% to 95% • Romantik Hotel Alte Försterei, Kloster Zinna, from March to May 2003 • Photo: employees of the Romantik Hotel www.hotqua.de

  7. Service- Quality- Barometer • Hotel & Restaurant Am Alten Rhin, Alt Ruppin • Implementation from July to August 2003 www.hotqua.de

  8. Implementation DIN-EN-ISO 9001 • Implementation workshop ISO 9001 • Contentmentdegree of the workshopparticipants: 90% • Hotel Horizont, Neubrandenburg,from February to August 2003 www.hotqua.de

  9. Online courses in spanish language Service Quality Hotel & Restaurant (Servicio de calidad hotel / restaurante) • Contentment degree : 100 % • Ana Maria Siems Forte + Osvaldo Giolito, IDEIAS, Copacabana/Rio de Janeiro, May-August 2003 Quality Representative ISO 9001 • Contentmentdegree of the workshopparticipant: 100% • Ricardo Kaufmann, Montevideo, im August 2003 www.hotqua.de

  10. Online courses in spanish language Costumer orientet activities (Atención al cliente) • Contentmentdegree of the workshopparticipant: 100% • Rosa Melina Armijo, AHK-Honduras, September 2003 Professional sales & telemarketing (Venta profesional directa y telefónica) • Contentmentdegree of the workshopparticipants: 87% and 100% • Analía Dobarro, Mallorca & Marcelo Acosta, Mallorca, Spain www.hotqua.de

  11. QMS Health Management • High Quality Representative ISO 9001:2000 • Contentmentdegree of the workshopparticipants: 85% • Photo: Workshop participants in the Hotel Dietrich-Bonhoeffer-Haus/VCH • Berlin, 29-31.08.03 www.hotqua.de

  12. Workshop SQG • Service quality from the viewpoint of the hotel guests • Contentmentdegree of the workshopparticipants : 83% • Photo: Hotel DBH/VCH, Berlin, 27.09.03 www.hotqua.de

  13. Certification DIN-EN-ISO 9001 • Congratulation for the certification DIN-EN-ISO 9001 • Hotel Horizont, Neubrandenburg, 07.10.03 www.hotqua.de

  14. Sales - Workshops Workshop: Sales strategies • Contentment degree of the workshop participants : 83% • Haus der Begegnung VCH-Hotel, Berlin, 6.11.03 Design and sales of packages • Contentment degree of the workshop participants : 87% • Photo: kmgne in Dessau, 27.10.03 www.hotqua.de

  15. Workshop in Montevideo • Customer oriented activities • Contentment degree of the workshop participants : 83% • Radisson Victoria Plaza Hotel • Montevideo, 21.11.03 www.hotqua.de

  16. Workshop in Neubrandenburg • EuRoB Partnerworkshop • Quality Management • Contentment degree of the workshop participants: 94% • Photo: “Konzertkirche“ EuRoB Exposition in Neubrandenburg, 02.12.03 www.hotqua.de

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