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Enhancing IT Support and Classroom Technology at the College of Charleston

The Faculty Educational Technology Committee at the College of Charleston aims to improve student and faculty experiences by establishing a robust client advocacy program and enhancing classroom technology. The Huron Report emphasizes the need for clear communication channels and a customer service mentality within IT. Key initiatives include gathering student input on technology fees, upgrading outdated classroom equipment, improving PC lifecycle replacement, and enhancing wireless internet across campus. Ongoing upgrades are projected for completion by December 2014.

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Enhancing IT Support and Classroom Technology at the College of Charleston

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  1. Status Report • Faculty Educational Technology Committee • College of Charleston

  2. Near term goals

  3. Establish a client advocacy program Justification • Huron Report • CofC is more centralized than its peers, so requires strong customer linkage. • Create clear channels of communication, instill a customer service mentality throughout IT. • Create a method for student input for how the student technology fee is used, esp. if the fee is increased to peer levels.

  4. Classroom technology upgrades Justification • Huron Report • Equipment inconsistent and antiquated. • TechQualSurvey • Classroomtechnologywasbelowrespondents’ “minimum”level of acceptable service (question #8)

  5. Lifecycle replacement Justification • Huron Report • Long replacement cycle leads to reduced productivity and non-central purchasing. • Improved replacement cycle should result in fewer off cycle purchases and reduce PC support costs. • TechQual Survey • Accelerating replacement of classroom computers in particular would partly address concerns over inadequate classroom technology (Question #8).

  6. Wireless throughout campus • Huron Report • TechQualSurvey • Internetspeedandreliabilitywasbelowrespondents’“minimum” level of acceptable service (questions #1-3) • Google Docs Survey • Dissatisfaction was greatest for wireless internet (questions #3-4). • Upgrades underway: Projected date of completion Dec 2014.

  7. Progress and FETC suggestions

  8. GoogleDocs survey summary

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