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Enhancing Team Performance: Interpersonal Communication and Conflict Resolution in Project Management

Explore the significance of interpersonal communication skills in managing conflict among team members in project settings. The study investigates the impact of cultural differences, focusing on 120 project managers from three organizations in Pahang. The research aims to measure, understand, and determine the relationship between interpersonal communication skills and conflict within project teams. Data will be collected through questionnaires, interviews, and observations, and analyzed using SPSS and NVivo software.

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Enhancing Team Performance: Interpersonal Communication and Conflict Resolution in Project Management

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  1. THE IMPORTANCE OF INTERPERSONAL COMMUNICATION SKILL IN HANDLING CONFLICT AMONG MEMBERS IN TEAM PROJECT Gibtson M. Pb08025 2nd year project management student

  2. Chapter introduction • Problem statement -cultural differences between organizations -project team members are typically part of different subcultures. • Research objectives - to measure - to understand - to determine • Research questions - how - when • Scope o the study - aiming to study on 120 project manager from 3 specific organization around Pahang.

  3. Chapter literature review • Communication - transmission of the information from a person or group to another person or group. • Interpersonal communication skill - conversation of two person ( face-to-face ) to achieve some independent goal. • Conflict -Expressed struggle between two or more interdependent parties perceiving goals, scarce resources, and interference from other in achieving their goals. • Project team - An interdependent collection of individuals who work together towards a common goal and who share responsibility for specific outcomes of their organization.

  4. Chapter Methodology • Research site - 3 organization ( construction ) - Pahang • Participant description - 12 Cross-functional ( ) - 120 participant • Focus of research - aim to determine the (+) & (-) relationship between interpersonal communication skill and conflict among team members.

  5. Chapter Methodology • Data collection method - Questionnaires survey - Interview - Observation • Research procedure - Questionnaires survey - Interview - Observation • Data analysis - SPSS - NVivo

  6. Conclusion • Expected result • As a conclusion, interpersonal communication skill can deliver both of positive and negative impact in to project team performance in delivering project success Interpersonal communication skill Conflict among team members • Face to face

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