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Community Management Best Practices: Dos and Don'ts for Success

In the realm of community management, understanding the dos and don'ts is essential for fostering a vibrant and engaged community. This guide outlines key strategies, such as monitoring your brand and industry news, planning effectively, and engaging authentically with members. It emphasizes the importance of maintaining composure during conflicts and avoiding online disputes. Key tools for monitoring include Topsy and Social Mention. Remember, communication is critical, and your approach can significantly impact community dynamics. Enjoy the process and create a positive environment!

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Community Management Best Practices: Dos and Don'ts for Success

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  1. Community Management:Do’s andDont’s 4 september 2013 #smc036 Lydia van den Brink @lydiaseabird

  2. To Do’s

  3. Monitor Foto: CommunitymanagerRoundtable

  4. Maar wat als het misgaat..

  5. Tools www.topsy.com

  6. www.socialmention.com

  7. Fish when the fishbite Foto: www.flythroughourwindow.com

  8. FacebookInsights

  9. www.socialmediaacademie.nl/

  10. Communityleden participeren omdat ze impact willen hebben op hun omgeving (ook online), ze willen dat mensen leuke dingen over hen zeggen en gewaardeerd worden, ze willen vrienden maken of iets bereiken. Richard Millington, Feverbee 3.Activeer

  11. Foto: http://www.slideshare.net/jwalphenaar

  12. Plan & check Foto: www.smashingmagazine.com

  13. Blijf bij

  14. Communiceer

  15. To Do’s • -Monitor je merk • -Monitor het (branche)nieuws • -Be where the fish are, andfishwhen the fishbite • -Plan, check, dubbelcheck • -Volg de ontwikkelingen op social media • -Communiceer!

  16. DO NOT: • Verdrink niet in alle informatie. • Laat je niet verleiden tot discussies online. Blijf kalm, reageer rustig en vriendelijk. • Laat trolls niet de discussies overnemen. Houdt iemand zich niet aan de huisregels en blijft diegene ze overtreden na waarschuwingen? Blokkeer of ban diegene dan. • Vergeet niet..

  17. Boze klant Bedrijf reageert met een ;)

  18. Have fun & enjoy!

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