Project on Dissemination of Quality/Productivity Improvement (KAIZEN) Practice for Small and Medium Enterprises in the

1. Japan International Cooperation Agency Project on Dissemination ofQuality/Productivity Improvement(KAIZEN) Practicefor Small and Medium Enterprisesin the Hashemite Kingdom of Jordan 1

2. Project This is the project • To lay down the sustainable basis for improvement of quality and productivity in Jordan • Through introduction and dissemination of KAIZEN practices to SMEs The Project is implemented by JEDCO under the technical cooperation of Japan (JICA). 2

3. KAIZEN • An approach for improvement of quality and productivity • Developed by Japanese companies through their efforts for improvement over the years • Nowadays, widely recognized and adopted even by many non-Japanese companies world-wide 3

4. KAIZEN, “Improvement” in Japanese • Continuous improvement practice based on improvement proposals derived from daily management and operations • Participation of the employees on their own initiatives, who are familiar with the daily management and operations • Starts with small improvement without significant investment • Organized efforts of all the relevant departments 4

5. Focus of improvement in KAIZEN It varies depending on the conditions of the company, including: • Safety • Quality • Delivery • Costs • Productivity • Human resources 5

6. Kaizen • Starts with small improvement without significant investment • With efforts to remove/remedy unnecessary things and works 6

7. Examples ofapproaches, tools and techniquesused in KAIZEN practices • 5S (Five S) • QC Circle • Suggestion system • JIT (Just-in-time) system • TPM (Total productive maintenance) • TQM (Total quality management) • … 7

8. Why we recommend KAIZEN practices • Sustainable approach giving high motivation to the participating employees, creating - Sense of belonging - Sense of fulfillment • Effective approach not only for quality/productivity improvement, but also for vitalizing the management 8

9. Evolution of quality management in Japan Step 1: Statistical quality control, using sampling and control charts: inspection to prevent shipping of defective products Step 2: Process management: minimize production of defective products Step 3: Quality assurance efforts starting from the stage of product development/design , involving all the relevant departments, including sales department, personal affairs department, etc. 9

10. Component of the Project 3 years project, consisting of: (1) Promotion of KAIZEN at the individual company level: Program to support “model SMEs” to practice KAIZEN (2) Support sustain the KAIZEN practice in Jordan: Training programs for KAIZEN consultants, and staffs of the relevant government/organization/institutes on KAIZEN guidance (3) Building a mechanism to activate the KAIZEN movement, and step up the level of KAIZEN practices in Jordan: Network building for KAIZEN promotion and dissemination 10

11. Participate to the Project, • Apply KAIZEN to your company, • Understand the effectiveness of KAIZEN, and Enjoy the benefits of KAIZEN ! Thank you for your attention !