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Presentation of the Aviation System Performance Metrics System (ASPM). Presented to:. Customer Satisfaction Metrics Work Group. By:. Carlton Wine, 202-267-3350. Date:. October 11, 2005. File:. Apo130\Customer Satisfaction\ASPM Overview.ppt. ASPM and Other Reporting Systems.
Customer Satisfaction Metrics Work Group
Carlton Wine, 202-267-3350
October 11, 2005
Apo130\Customer Satisfaction\ASPM Overview.ppt
What is it?
What is it used for?
On-Time = Departures/Arrivals less than 15 minutes late when compared to Schedule.
Delayed = Departures/Arrivals 15 minutes or more late when compared to Schedule.
Taxi-Out = Actual Taxi-Out Time minus Unimpeded Taxi-Out Time.
Airborne = Actual Airborne Time minus Carrier Submitted Time Enroute.
Taxi-In = Actual Taxi-In Time minus Unimpeded Taxi-In Time.
Gate = Actual Gate Departure Time minus Scheduled Departure Time.
Airport Departure = Actual Off Time minus (Scheduled Gate Departure Time plus Unimpeded Taxi-Out Time).
Block = Actual Gate-to-Gate minus Scheduled Gate-to-Gate.
Arrival = Actual Arrival Time minus Scheduled Time.
Available operations and performance applications requiring log-in rights
FSDS is an integrated flight information system based on the Official Airline Guide published schedule (OAG). FSDS allows to search flights by carrier type (US/foreign flag), flight type (domestic, foreign, foreign to US, US to foreign), user class (air carrier, commuter, all passengers and freight) and service type (piston, turbine, jet, helicopter).
ETMSC allows to query ETMS records by airport or city pair and to arrange data by flight type (domestic, foreign, US to foreign, foreign to US), user class (air carrier, air taxi, freight, general aviation, military, other), equipment type (piston, turbine, jet, helicopter, other), equipment class (heavy, 757, large jets, medium, small, other), business jets, and regional jets.
ASQP is designed to query airline and airport performance data submitted every month by 20 carriers to US DOT Bureau of Transportation Statistics. ASQP enables to compare the carrier-reported causes of delay (late arriving aircraft, air carrier-related delays, security, National Air System, and extreme weather) with the facility-reported OPSNET types of delay (weather, terminal volume, center volume, runway, equipment, other).