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Fingi Operational Services Roadmap Update: Enhancing Guest Experience

Explore the development timeline and new features of Fingi Operational Services for optimized guest services and experience enhancement. Discover the latest updates in FOS versions 2.0 to 3.0, including guest communication, room control, and reservation systems.

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Fingi Operational Services Roadmap Update: Enhancing Guest Experience

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  1. Fingi Services Roadmap • Fingi Operational Services (FOS) • FOS v 2.0 (Q2 2013) • FOS v 2.1 (Q3 2013) • FOS v 2.2 (Q4 2013) • FOS v 2.3 (Q4 2013) • FOS v 3.0 (Q1 2014) • Fingi App • App v 2.0 (Q2 2013) • App v 2.1 (Q3 2013) • App v 2.2 (Q3 2013) • App v 2.3 (Q4 2013) • App v 3.0 (Q1 2014 • Fingi Guest Communication Center (GCC) • GCC v 1.0 (Q2 2013) • GCC v 2.0 (Q4 2013) • GCC v 3.0 (Q2 2014) • Fingi Room Control Device (FRCD) • FRCD v 2.0 (Q2 2013) • FRCD v 2.1 (Q4 2013) • Fingi Guest Content TV (FGC-TV) • FGC-TV v 1.0 (Q3 2013) • FGC-TV v 2.0 (Q4 2013) • FGC-TV v 3.0 (Q2 2014)

  2. Fingi Services Roadmap • Fingi Operational Services (FOS) • FOS v 2.0 (Q2 2013) • Database Services • Authentication Services • Configuration Services • Monitoring Services • Web Portal Service (primarily for Fingi use) • Guest Services • Guest Communication Services • Room Control Services • Check-In / Check-Out Services • Guest Communication Center (GCC) Services

  3. Fingi Services Roadmap • Fingi Operational Services (FOS) • FOS v 2.1 (Q3 2013) • External System Interface Services • Property-Secured Device Services • Facility Access Services • Fingi Guest Content TV (FGC-TV) Services • FOS v 2.2 (Q4 2013) • Distributor access to FOS Web Portal Services • Distributor configuration of brands and properties • SQL access to FOS Reporting Services • Predefined and downloadable reports • Basic Reservation Services

  4. Fingi Services Roadmap • Fingi Operational Services (FOS) • FOS v 2.3 (Q4 2013) • Promotion and Redemption Services • Full Feature Reservation Services • Guest External Payment Services • Social Media Services • FOS v 3.0 (Q1 2014) • Staff-facing App • Brand and property access to Web Portal Services • Brand and property ability to configure • Reporting Services • Full-feature reporting system with dashboards

  5. Fingi Services Roadmap • Fingi App • App v 2.0 (Q2 2013) • Brand, property, room and guest notifications • Guest services viewing • Room controls (lights, HVAC, Mood, GCC) • Entertainment • SIP client • Links to external reservations and loyalty program

  6. Fingi Services Roadmap • Fingi App • App v 2.1 (Q3 2013) • Guest Preferences • Openways interface • Guest services reservations and ordering • Call rates and cost to specific number • Property-locked Android version • Guest UI software development kit (SDK) • App v 2.2 (Q3 2013) • Pre-check-in • Guest document signature • Multiple languages

  7. Fingi Services Roadmap • Fingi App • App v 2.3 (Q4 2013) • Promotion and redemption • Reservation system interface • Credit card system interface • App v 3.0 (Q1 2014) • Tablet support (iOS and Android) • Other platform support (Blackberry, Windows, etc.) • Staff-facing support

  8. Fingi Services Roadmap • Fingi Guest Communication Center (GCC) • GCC v 1.0 (Q2 2013) • Audio docking / charging station (iPhone, Android, USB) • IP speakerphone • Alarm clock • Thermostat • Wi-Fi access point

  9. Fingi Services Roadmap • Fingi Guest Communication Center (GCC) • GCC v 2.0 (Q4 2013) • Bluetooth • Multiple languages • Managed access point • External sound module • USB handset and cradle • GCC v 3.0 (Q2 2014) • Multi-touch capacitive screen (no hard buttons) • Dock modules (Apple 30-pin and Lightning, USB)

  10. Fingi Services Roadmap • Fingi Room Control Device (FRCD) • FRCD v 2.0 (Q2 2013) • TCP/IP interface (2 wired-Ethernet, Wi-Fi) • IR blaster • Serial interface (to RCU, HVAC, etc.) • MODBUS interface (to RCU, HVAC, etc.) • USB port • Access point (when connected by wired-Ethernet) • FRCD v 2.1 (Q4 2013) • Managed access point • Bluetooth interface • Sixteen optically isolated inputs and outputs

  11. Fingi Services Roadmap • Fingi Guest Content TV (FGC-TV) • FGC-TV v 1.0 (Q3 2013) • Guest content streaming • device native AirPlay, AllShare/Miracast, and DNLA • Device name and guest-specific password • Brand, property, room rotation screens • Interactive access to guest services • Interactive EPG • XBMC apps (i.e. Netflix, Hulu Plus) • Brand, property managed by FOS • FGC-TV v 2.0 (Q4 2013) • Express check-out • FGC-TV v 3.0 (Q2 2014) • Fully interactive connection to all FOS services (like App)

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