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Conflict

Conflict. Causes. Effects. Situations. elements. Assertiveness. tendencies. Dimensions. Emotions. Dealing with emotions…. Personal Styles. Passive. Aggressive Style. Assertive. Learning to be Assertive. The Basics The I message.

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Conflict

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  1. Conflict

  2. Causes Effects

  3. Situations elements Assertiveness tendencies Dimensions

  4. Emotions • Dealing with emotions…

  5. Personal Styles Passive

  6. Aggressive Style

  7. Assertive

  8. Learning to be Assertive The Basics The I message

  9. The Most Important Part of the Whole Class: The I Message • 1. An objective nonjudgemental description of the person’s behavior in specific terms. • 2. How I feel about this. • 3. The concrete effects on me. • 4. A request and an invitation to respond.

  10. Differences in Conflict Management Gender Culture

  11. Conflict Resolution Win-Win Win-Lose Lose-Lose

  12. Unresolveable Conflicts Beliefs No Solutions No Control Certain Way

  13. Celebrities… I Messages P. Diddy wore a fur coat to a party thrown by the Humane Society. They were in an uproar and began protesting him. What could the Humane Society say to P. Diddy? After paparazzi took pictures of Julia Roberts’ children, she chased them down in her car demanded they turn off their camera. What could Julia have said to the cameraman?

  14. George Clooney and Fabio got into a little scuffle in a Los Angeles restaurant over the weekend. Several women who had won a dinner with Fabio were sitting at his table snapping photos of him, when Clooney apparently thought they were shooting pix of him -- and gave them the finger! Fabio came to their defense and it got a little physical. What could Fabio have said to George instead of hitting him?

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