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General Directorate of PTT. STRUCTURE & DEVELOPMENTS OF PTT. CONTENTS. History , Organization , Legal Structure Turkish Post with Numbers Services & Developments Postal PTTBank Logistics Other Financial Situation. Ministry of Post - 23 October 1840.

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slide1
General Directorate of PTT

STRUCTURE

&

DEVELOPMENTS OF

PTT

slide2
CONTENTS
  • History, Organization, Legal Structure
  • Turkish Post withNumbers
  • Services & Developments
    • Postal
    • PTTBank
    • Logistics
    • Other
  • FinancialSituation
slide3
Ministry of Post - 23 October 1840

Established in 1840

In 1995, the General Directorate of PTT has been divided into two institutions:

PTT : Post, Bank and Logistics

Türk Telekom :Telecomunication Sector

slide4
Organization Structure of PTT

Directorate Private Secretariat

Board of Management

Office of the Board

Department of Inspection Board

Chairman of the Board

Director General

Office of Legal Consultancy

Office of Press Publ.&Public Rel. Cons.

Deputy Director General

Member of Board &

Deputy Director General

Member of Board &

Deputy Director General

Department of Technical Affairs

Department of Promotion and Marketing

Department of Post and Telegraph

Department of Accounting and Financing

Department of Construction

Department of Cargo and Logistics

Department of Financial Postal Exploitation

Department of International Relations

Department of Supply

Department of Strategy Development

Department of Human Resources

Department of Administrative Affairs

Department of Health and Soacial Affairs

Department of Training

Provincial Organisation

Regional Directorates

Independent Unit (1)

Main Post Offices

Branches

Agencies

slide5
100 % stateownedenterprise

RelatedtotheMinistry of Transport

Underthe Postal Law No.5584 & MainStatute

New lawstudiessoon

RegulationAuthority

MoreCompetitive

Legal Status

slide8
Cargo

1.809

Security

1.210

Cleaning

1355

Delivery

3.712

Sorting

932

MotorcycleDelivery

427

slide9
Money Order
  • Postal Cheque
  • Foreign Exchange
  • Bill collection
  • Pensionpayments
  • Payments
  • Contracted bank transactions
  • InsuranceTransactions
  • EuroGiro
  • Western Union
  • Fast Transit Systemsproductsales
  • PTT Cargo
  • VIP Cargo
  • Courier
  • Local Express Courier
  • İnternationalparcels
  • İnternational EMS

Services

PTTBank

Logistics

Post

  • LetterPost
  • EMS
  • Legal Notification
  • Telegraph
  • Hybrid Mail
  • Tele-Post (Fax)
  • Philately
  • PersonelizedStamp Service
  • Mail subscribersbox
  • Libraryservices
slide10
Hybrid Mail
  • Receiving high-volume letter content from the customers electronically and transfering to the nearest PTT print center
  • Printing the mails
  • Folding, inserting enveloping the physical mails.
  • Dispatching and delivering to the addressees

2,5 milliondailyprintcapacity

Total investment: 66 million €

slide11
e-Telegraph

Wewishyouhappiness on yourmostimportantday.

telegraph is colourful

from now on...

Polat Tevfik TÜZÜNPosta Cad. No.8

Ulus ANKARA

slide15
Secrecy

E-Notification and Registered e-Postal Items Project

Fast

Timing

Theaim of thisproject is to deliver on-linethe legal notificationsandotherletter mail itemstotheaddresseeselectronicallyaftertheregistration. Also, studiesare in progress in ordertoestablish a legal baseforthisproject.

Accordingtotheagreementsignedbetweentheparties, afterthe legal process is completed, thisprojectwill be implemented.

e-notification

Register

e-signature correction

undeniability

slide16
Traditional Postal Services (total)

Increasedamount:+2,7%

Increasedrevenue:+20,3%

$ rates based Turkish Central Bank

slide17
Transaction & Revenue Of Postal Financial Services

Increasedamount+% 2

Increasedrevenue +% 3

$ rates based Turkish Central Bank

counter automation
CounterAutomation

TheMostCommon Online

System of Turkey

159

4.498

2010

4.268

342

1095

Acente

4.112

302

3.767

2009

4.498

322

3.465

2008

3.143

170

230

2012

2007

2.943

339

2006

2011

2.634

1123

2005

1.511

1511

882

707

2004

27

2002

2003

2004

2005

2007

2008

2009

2010

2011

2006

2012

1995

18

contracted establishments
Contracted Establishments

203

203 Establishments

256 Protocols

22

Banks

19

Telecomand GSM

Operators

73

Municipalities

14

Electricdistribution

companies

35

SocialSecurityInstitute

7

InsuranceCompany

33

OtherInstitutions+Western union..

slide21
Interactive Postal Cheque

Developments

Internet Banking

  • Display of Money OrderandDetails of an Account
  • Money OrderTransaction
  • Money Transfer
  • PeriodicPaymentOrder
  • AutomaticPaymentOrder
  • Reminder of Automaticpayment
slide22
Developments
  • UPT: Cheap Money Transfer between PTT andBanks in Turkeythrougha bank withwhich PTT has a protocol.
  • LoanApplications: PTT givesloan on behalf of a bank toitsownstaffandthecitizensreceivingtheirsalariesfrom PTT.
  • Stock Exchange Market:Customers can enterstockexchange market via PTT.
slide23
PTT Card
  • PTTKartcertifiedbyMasterCard:
  • Can be usedwithBonus.
  • DomesticandInternationalshoppingopportunities
  • Possibletomaketransactions at allATM’s
  • Includingimlementation of a common ATM

Number of PTTKART in use: 3 million 358 thousand 331

(includingretirees)

slide24
PTTMatik

7 days 24 hours

service for

collection, payment

and postal chequetransactions

slide25
Pay-Pal:
  • Forcustomerswho do not wanttousecreditcard on internet, PayPal is a securethirdpartypayment service withintegration of PTTCards.
safe accessible fast practical
Western Union SAFEACCESSIBLEFASTPRACTICAL

From 2000 PTT Branches

to more than 200 countries

slide27
Germany
  • Austuria
  • Belgium
  • Switzerland
  • Italy
  • Japan
  • Romania
  • Serbia
  • Slovakia
  • Portugal
  • Latvia
  • Crotia
  • France
  • Greece
  • Hungary
  • Brasil
  • Spain
  • ChechRepublik
  • Albania
  • Poland
  • Bulgaria
  • Tayland

mutual online moneyorder

22 countries

slide29
Building of Logistic Centers

Hadımköy Sorting Center

Total area: 213.000 m² Building area: 33.000 m²

Sorting Automation and Smart Conveyor Systems

kargomat k
Kargomatık
  • 7/24 hours
  • SMS
  • e-mail
  • Customersareinformedaboutbarcodenumberandpasswords.
logistic services
LogisticServices

Increase in amount % 12

Increase in revenue % 16

slide32
Market Research and Master Plan
  • Operational efficiency and technology
  • Marketing and sales
  • Institutional structuring and governance model
slide33
Call Center – 444 1 788

MonthlyAverage

User

133.595

7/24

Service

slide34
Mobile Services:

WAP applications,

SmartPhone,

Web services transfer to mobile phoneapplications

slide35
HGS FAST TRANSIT SYSTEM
    • Automatictollcollectionsystem;
  • Providealternativeservicestocurrentapplications KGS and OGS
slide36
E-Trade Project

AIM:“beingTurkey’strustworthytradeaddress ”

slide37
Development in HumanResourcesManagement

RecruitedStaff

106% in 2012

InserviceTraining

international associations and systems of which turkish post is the member
INTERNATIONAL ASSOCIATIONS AND SYSTEMS OF WHICH TURKISH POST IS THE MEMBER

UNIVERSAL POSTAL UNİON (UPU: Universal Postal Union (UPU)was established in 1874andits headquarters in the Swiss capital Berne. Today 192 countries are members of UPU.)

COUNCIL OF ADMINISTRATION(CA:The Council of Administration (CA) consists of 41 member countries and meets annually at UPU headquarters in Berne.Turkeywaselectedtothemember of CA fortheperiod of 2012-2016 )

POSTAL OPERATION COUNCIL(POC: The Postal Operations Council (POC) is the technical and operational mind of the UPU and consists of 40 member countriesand meets annually at the UPU’s headquarters in Berne.Turkeywaselectedtothemember of POC fortheperiod of 2012-2016)

ASSOCIATION OF EUROPEAN PUBLIC POSTAL OPERATORS(POSTEUROPis established in 1993, PostEurop today has 52 members represent 2.1 million employees across Europe. PostEurop is also an officially recognised Restricted Union of the Universal Postal Union (UPU))

slide39
INTERNATIONAL ASSOCIATIONS AND SYSTEMS OF WHICH TURKISH POST IS THE MEMBER

THE EUROPEAN CONFERENCE OF POSTAL AND TELECOMMUNICATIONS ADMINISTRATIONS(CEPT: was established in 1959 by 19 countries. Wewereamongthem. Today 48 countries are members of CEPT.)

  • EUROPEAN POST BANKS AND CHECK CENTERS NETWORK EUROGIRO
  • INTERNATIONAL INQUIRY AUTOMATION NETWORK (IBIS SYSTEM)TRACKING PARCEL
  • INTERNATIONAL INQUIRY AUTOMATION NETWORK (RUGBY SYSTEM) TRACKING EMS
  • DIRECT MAIL
  • COMPLIANCE WITH POSTAL REGULATIONS OF THE EUROPEAN UNION

EUROPEAN COMMITTEE FOR POSTAL REGULATION (CERP: The CEPT Plenary decided to create CERP - the European Committee for Postal Regulationunder the umbrella of CEPT in October 1992.)

  • EURO-MEDİTERRANEAN PARTNERSHİP (EUROMED:was established in 2010. Today 14 countries are members of EUROMED. General Secretariat of theUnion is carriedoutbyItaly. )
international postal system ips
INTERNATIONAL POSTAL SYSTEM (IPS)

The Postal Technology Centre of the UPU in cooperation with several postal enterprises around the world developed the International Postal System (IPS) in 1995.IPS is an integrated international mail management application that combines mail processing, operational management and EDI messaging into one application.IPS provides a means for postal enterprises to have an accurate and comprehensive view of their mail movement covering every point between origin and destination, including transit offices of exchange, international carriers, and handling through Customs.

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