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Revolutionizing Resource Sharing. Lessons from eCommerce Peter D. Collins August 13, 2014. 4 Innovation Zones. Shipping Expedited Delivery Direct to User Shipping Batch Processing Inventory Control Discovery Data and Privacy Data for Ranking and Referral Self-Service.

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Revolutionizing resource sharing

Revolutionizing Resource Sharing

Lessons from eCommerce

Peter D. Collins

August 13, 2014


4 innovation zones
4 Innovation Zones

  • Shipping

    • Expedited Delivery

    • Direct to User Shipping

    • Batch Processing

  • Inventory Control

  • Discovery

    • Data and Privacy

    • Data for Ranking and Referral

  • Self-Service


There is no magic spell
There is no magic spell

IMAGE: http://www.picturesof.net/pages/090808-024762-334042.html



Introduction to borrowdirect
Introduction to BorrowDirect

  • Integrated search of 11 library catalogs and over 50 million items

  • Monographs, Music Scores, and CD’s

  • Real-time availability

  • Unmediated requesting

  • Circulation integration for streamlined processing (NCIP)

  • Expedited shipping (UPS)

  • Twelve-week loan period



Deduplicated results list
Deduplicated Results List




Available through borrowdirect
Available Through BorrowDirect





Drone delivery
Drone Delivery

IMAGE: http://www.amazon.com/b?node=8037720011


Shipping ecommerce
Shipping & eCommerce

Two Questions

  • How fast can I get it?

  • How much will it cost?

IMAGE: http://4.bp.blogspot.com/-zfO0Lmm4Kh0/Td0LInAGj7I/AAAAAAAAGUM/ubfRmCiTv4c/s1600/paper%2Bbows%2B10.jpg



Two paths to expedited shipping
Two Paths to Expedited Shipping

IMAGE: http://kfwhite.files.wordpress.com/2012/01/decisions_decisions_-_geograph_org_uk_-_191544.jpg


Expedited delivery option 1
Expedited Delivery – Option 1

User Funded

  • 3 – 5 Day Delivery is Free

  • 2 Day Delivery on Cost Recovery Basis

    • User Funded

    • Completely Optional

    • User Only Pays Shipping Cost Difference

      • Cheaper than Retail


Expedited delivery option 2
Expedited Delivery – Option 2

Direct Shipping

  • Direct Shipping to Home Address

    • Optional Selection

    • Consistent Delivery Times


Arguments against direct shipment
Arguments Against Direct Shipment

  • Borrowing Library Oversight

    • Historic Library-to-Library Lending Policies

  • Verification of Receipt

  • Enforcement of Overdues


Modern applications at work
Modern Applications at Work

  • Integrated Shipping Module

    • Package tracking integrated into Resource Sharing software

    • Package tracking “Delivery” triggers status update

    • Package tracking “Delivery” triggers NCIP messages


Integrated shipping module
Integrated Shipping Module

IMAGE: http://1heckofaguy.com/2012/04/23/99-boxes-of-books-on-the-wall-we-wish/


Batch processing
Batch Processing

  • One Tracking Number; Multiple Items

    • Tracking Number Linked Across Records

  • Tracking Number Scan Triggers Batch Update

  • Open Box and Sort

    • No Extra Updates and Handling Required


One box many updates
One Box – Many Updates

IMAGE: http://1heckofaguy.com/2012/04/23/99-boxes-of-books-on-the-wall-we-wish/


Batch processing efficiencies
Batch Processing Efficiencies

  • Tracking at the Book Level

  • Allow Tracking by the Patron

  • Reduced Processing Time Upon Receipt

    • One Scan Updates 10 – 15 Books

    • Save Staff Time



Fighting over books
Fighting Over Books

IMAGE: http://www.talesfromaloudlibrarian.com/2011/06/fighting-over-books.html


Ownership vs storage
Ownership vs. Storage

  • Ownership = “Legal right to the possession of a thing”

  • Borrow = “To obtain or receive (something) on loan with the promise or understand of returning it”

  • Storage = “The act of storing goods”

    • http://www.thefreedictionary.com/


Single hub vs multi hub network
Single Hub vs. Multi-Hub Network

IMAGE: http://marcokai.files.wordpress.com/2010/04/hub1.jpg


Modified workflow
Modified Workflow

  • Expose Temporary Records

  • Let BorrowDirect Maintain and Track the Item’s Location

  • Store Material Until Needed Elsewhere or Recalled by Owning Institution


Cost savings
Cost Savings

  • No Return Shipping Costs

    • Total Shipping Reduced by Almost 50%

  • No Special Cataloging Required

  • Available Immediately For Use

  • No New Software Required

    • BorrowDirect Database Becomes Authority File

  • Ownership Not Diminished

    • Recall at any time



Let me help you
Let me Help You

IMAGE: http://pennalumniblog.files.wordpress.com/2011/08/furness.jpg


Data driven discovery
Data Driven Discovery

  • Data Aggregation for Referral

  • Library Data a Valuable Tool

  • Privacy Concerns a Red Herring

    • No Personal Data Required

    • Library Use Easily Anonomized


Stacklife
StackLife

SCREENSHOT: http://stacklife.harvard.edu/


Bibliographic use data
Bibliographic & Use Data

SCREENSHOT: http://stacklife.harvard.edu/



Library consortial self service
Library & Consortial Self-Service

IMAGE: http://doreenrainey.com/wp-content/uploads/2012/01/TheresAnAppForThatHeader.jpg


Scan barcode for checkout
Scan Barcode for Checkout

IMAGE: http://www.visionsmarts.com/products/vs-barcode-reader.html


Self service across borrowdirect
Self-Service Across BorrowDirect

  • User Authorization (NCIP)

  • Item Checkout

    • Locally

      • To User Account

    • Off-site

      • To Your Library’s Account (NCIP)

      • To the Patron in Their Library’s ILS (NCIP)



Revolutionalize your library
Revolutionalize Your Library

  • Identify Trends in Business and eCommerce

  • Don’t be Afraid to Take Chances

  • Put Service First

  • Make it Faster

  • Make it Easier

  • Empower Your Users


Thank you
Thank you

Peter D. Collins

pcoll@pobox.upenn.edu

www.borrowdirect.org