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Explore the processes involved in client communication from initial contact to delivery, identifying objectives and expectations, and the skills required for successful project development. Learn how RMIT University navigates skills reform and client partnerships for effective program delivery.
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Business Development A Project Management and Education Perspective The Client Interaction (Award and non-award based) Initial Communication- Internal lead, RFP, EoI, cold call or RFT) Identify theobjectivesof the meeting/communication Identify the expectations of the client and the expectations for RMIT What is the capacityand skills required to deliver (contract or other)
Development • Preparing a brief for or with the clientto collect relevant info to determine actual requirements based on proposed relationship • Type of relationship • Auspice,partnership delivery, partnership normal delivery, RPL based Gap training or straight FFS workshop • Profiletype (L, P, AFP (Q -NLA)) orcocktail • Consider client knowledge of AQTF and/or performance agreement-traineeship for proposed relationship • Who will deliver (skills) • Contractor, teacher, sessional or client staff (input) • Will there be time constraintsfor project or delivery? RMIT University
Actions • Project Management • Project set up • Scope and implementation – issues with program plan/codes • Trainers or consultants, contracts • Admin support (range) – setting up auspice docs and templates • Audits, • Awards • Materials • Program Quality- Academic • Moderation, quality process development, RMIT University
Actions • Preparation of proposal and legal services contract • Teaching or contract staffing • Delivery time and structures • TPC /Authority release requirements? • Staffing • Online, • Preparation • Research content and Contextualisation • Development of material • Assessment booklet • Other costs • Travel & Accommodation RMIT University
The impact of skills reform on RMIT/Clients • A contestable market means both opportunities and competition • including a timely response to potential clients • RMIT can provide uncapped auspice / partner opportunities through Diploma/Adv Dip and provide accreditation in partner delivery models • Delivery variations - intensive delivery, workshops (day) that support costing advantage, or general or customised models • Fee-setting against current RMIT systems (separate program, no-longer able to set up as program plan version) RMIT University