Learn ServiceNow Online with Visualpath - ServiceNow Course

1. Understanding the ServiceNow System Dictionary An Overview of Data Definitions & Configuration in ServiceNow +91-7032290546 www.visualpath.in

2. Introduction to System Dictionary Title:What is the System Dictionary? Content: • Core repository that defines the structure of all tables and fields in ServiceNow • Stores metadata like field type, default values, and behaviors • Acts as the "blueprint" for data models in the platform +91-7032290546 www.visualpath.in

3. Why is it Important? Title: Importance of the System Dictionary Content: • Central control over data structure • Enhances data consistency across the platform • Enables customization without impacting core data • Supports low-code/no-code configuration +91-7032290546 www.visualpath.in

4. Key Components Title: Key Components of the System Dictionary Content: • Tables: Define types of records (e.g., Incident, Change) • Fields (Columns): Data attributes (e.g., Priority, State) • Attributes: Define behaviour (e.g., read-only, mandatory) • Dictionary Entries: Each field’s definition and rules +91-7032290546 www.visualpath.in

5. Title:Dictionary Table vs. Dictionary Entries Content: Dictionary vs. Dictionary Entry +91-7032290546 www.visualpath.in

6. Where it’s used Title: where is the System Dictionary Used? Content: • When creating or modifying tables/fields • For setting field-level properties like: • Default values • Read-only or mandatory • Field labels and hints • Impacting forms, lists, and workflows +91-7032290546 www.visualpath.in

7. Customization Example Title:Real-World Use Case: Customizing a Field Content:Example: • Changing the label of the Priority field in the Incident table • Making a field mandatory on a form • Hiding fields based on roles using attributes +91-7032290546 www.visualpath.in

8. Best Practices Title:Best Practices for Using the System Dictionary • Content: • Use with caution – impacts data globally • Document changes for audits • Prefer configuration over customization • Test in sub-prod before applying in production • Use system properties where possible www.visualpath.in

9. Summary & Q&A Title:Summary & Questions Content: • System Dictionary = central metadata repository • No-code configuration for powerful data control • Follow best practices to avoid data issues Any questions? +91-7032290546 www.visualpath.in

10. For More Information About ServiceNow Address:- Flat no: 205, 2nd Floor, Nilagiri Block, Aditya Enclave, Ameerpet, Hyderabad-16 Ph. No: +91-998997107 Visit: www.visualpath.in E-Mail: online@visualpath.in +91-7032290546 www.visualpath.in

11. Thank You • Visit: www.visualpath.in +91-7032290546 www.visualpath.in