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Servicenow ITOM Integration with OpsRamp

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Servicenow ITOM Integration with OpsRamp

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  1. Blog 3: Opsramp.com Service now ITOM Integration with OpsRamp Modern day IT teams would dislike working on reactive incidents tickets, which involves various teams collaborating and working together on one issue which could be due to a noise alert. Need of the hour is to have a robust discovery and monitoring framework like OpsRamp to integrate with a steady ITSM engine such as Servicenow that solves most of the IT team problems. Having two-way integration between OpsRamp and Servicenow benefits the IT team with faster resolutions, less human intervention, and quick root cause analysis. OpsRamp’s ServiceNow ITOM integration provides an increased end to end visibility of IT business services and its underlying infrastructure that helps IT teams at delivering availability and agility. The integration enhances with increased mobility, coordination among various teams in faster resolution, analysis, prioritization, and response there by reducing the service lifecycle management. OpsRamp’s service centric AIOps further enhances the IT teams to remediate the mundane tasks with automation, correlation, and suppression. Here are some of the key benefits: Ingestion: OpsRamp’s event management engine gathers events from native monitoring as well as the events from the third-party tools for proper alert analysis and helps in executing the right set of machine learning algorithms which is part of OpsRamp service centric AIOps. Recommend:Based on OpsRamp’s AIOps machine learning algorithms and the historical alert data, a recommended action will be provided for alerts that helps to narrow down on the root cause and mitigate the IT outages. Observed: OpsRamp simulates the original alert that would help the IT team to understand the pattern and take a corrective action. This would be ideal for repetitive tasks for clear visibility and faster troubleshooting Incidents: Having bi-directional integration with Servicenow ITOM for auto incident creation, updating, closure along with priority matrix mapping. The incident tickets are routed to the right group, right person at the right time for faster mean time to resolution (MTTR).

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