1 / 4

Data Support Business Sales Coordinator Training Guide

This guide provides detailed instructions for business sales coordinators on successful data support, product updates, and installations. It covers topics such as IP allocation, calendar scheduling, Matrix troubleshooting, and customer training. Ensure efficient coordination and quality service delivery with this comprehensive training resource.

ralph
Download Presentation

Data Support Business Sales Coordinator Training Guide

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Data Support Business Sales Coordinator Training May, 2008

  2. Perfect Installs • Complete Info for installs • How much data? • How many IPs? • Check your check list! • Is the install on the calendar with Cathy Thrift? • Make sure customers are trained on Matrix voicemail, web portal and all features

  3. Product Update • MOCM Installers -techs need to call Data Support to provide the DNS when the modem is actively transmitting from the customer's site. Techs must call the dispatch to have the modem pre-provisioned before calling Data Support. • MATRIX What causes a problem?? • PON Outline for the customer what features come from their PBX vs the phone features of the service ??

More Related