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Performance Management of Laboratory Consumables Tender: Anderco's Success Story

Explore Anderco's success in managing the tender for laboratory consumables, with insights on KPIs, spending analysis, customer service, and future plans for 2011. Learn how Anderco leveraged strategies like hiring telesales and specialist consultants.

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Performance Management of Laboratory Consumables Tender: Anderco's Success Story

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  1. KPI’s for 3rd Level Sector Laboratory Consumables Tender

  2. Performance Management Jan 2011 -April 2011

  3. Spend Q1 2011

  4. Currently no institution has used P card for Payment of goods

  5. Number of Invoices issued

  6. Average Invoice Value –Q1

  7. Credit Notes issued Q1

  8. Customer Complaint Log Anderco are delighted that there has been no formal complaints to our Customer Service team from any clients of the LCTD

  9. Anderco Plans 2011 for LCTD • E shots - to inform clients of Lab Consumable Tender agreement • Deploy full use of Field Base Sales Reps • Hire Full time Telesales for LCTD • Make Specialist Consultants Available

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