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KPI’s for 3 rd Level Sector Laboratory Consumables Tender PowerPoint Presentation
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KPI’s for 3 rd Level Sector Laboratory Consumables Tender

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KPI’s for 3 rd Level Sector Laboratory Consumables Tender - PowerPoint PPT Presentation

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KPI’s for 3 rd Level Sector Laboratory Consumables Tender
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  1. KPI’s for 3rd Level Sector Laboratory Consumables Tender

  2. Performance Management Jan 2011 -April 2011

  3. Spend Q1 2011

  4. Currently no institution has used P card for Payment of goods

  5. Number of Invoices issued

  6. Average Invoice Value –Q1

  7. Credit Notes issued Q1

  8. Customer Complaint Log Anderco are delighted that there has been no formal complaints to our Customer Service team from any clients of the LCTD

  9. Anderco Plans 2011 for LCTD • E shots - to inform clients of Lab Consumable Tender agreement • Deploy full use of Field Base Sales Reps • Hire Full time Telesales for LCTD • Make Specialist Consultants Available