1 / 22

CCT 355: E-Business Technologies

This presentation delves into the intricacies of knowledge management (KM) systems, focusing on the importance of transitioning from mere data storage to actionable knowledge creation. It explores the roles of tacit and explicit knowledge, the cyclical SECI process, and the vital role of UX in KM success. Participants will learn how to create a culture conducive to information sharing, employ various channels for learning, and tackle challenges like information overload and access limitations. Ultimately, it aims to equip audiences with practical strategies for fostering effective knowledge sharing within organizations.

raleigh
Download Presentation

CCT 355: E-Business Technologies

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. CCT 355: E-Business Technologies Class 4: Content/Knowledge Management Systems

  2. Administration • Check your presentation date • Case study questions? • Should be a narrative – not an information/interview dump – what would your audience (e.g., me) think interesting about what you learned in your conversation? • Due Tuesday Oct 11 by email (mlwjones@gmail.com will do…)

  3. KM • Remember data, information, knowledge, wisdom? • KM systems are between info -> knowledge – repositories and channels to coordinate information to create knowledge

  4. Common Information Channels

  5. 1st/2nd generation KM • 1st generation – technology centered – focused on data architecture, access, rights management, etc. - basically, build a database and release it • Problems?

  6. Information Politics • Collective ownership of information complicated • Orlikowski and Lotus Notes – consultants resisted sharing – why? • Still a common problem – must build a culture compatible with system and a reward structure to encourage use • Carrots v. Sticks

  7. UX Issues • UX = User eXperience • Early KM systems roots in CS/digital libraries – made sense to information scientists, few others • Difficult UI/UX = frustrations in adoption and use and negative attitudes to use

  8. Information Overload • KM = too much of a good thing? • Knowing everything is not possible or pragmatic • Information shutdown usually the result of trying • Coping mechanisms?

  9. Information Sharing/Access/Control • KM systems can and do limit access • Access limitations often make sense – examples? • Sometimes don’t – examples? • Establish proper levels of access and workflow a concern

  10. Suggestions • Ensure wide benefits and limited consequences • Create incentives for use – intrinsic and extrinsic • Promote (and capture?) multiple channels of learning • Understanding work practice and culture

  11. Tacit and Explicit Knowledge Sources • Explicit knowledge – recorded information, can be transferred with relative ease • Tacit knowledge – “know how” or “know why” – built from experience, cannot be easily captured and transferred • Examples?

  12. SECI and Ba: Nonaka and Takeuchi

  13. SECI Process • Socialization – beginning of transfer of tacit knowledge • Externalization – conversion to explicit knowledge • Combination – integration/synthesis of other explicit knowledge pieces • Internalization – reembodiment of new knowledge as standard practice • Cyclical process moving up from individual to group knowledge

  14. Ba? • Less process than context • Somewhat of an art – context and its manipulation to create a positive ecology/environment for information sharing

  15. Four types of “ba” • Originating – where people share stories • Interacting – a more consciously designed structure of social interaction, transfer of tacit stories to explicit knowledge • Cyber/systemizing – role of IT in integrating explicit knowledge • Exercising – synthetic application and return to information sharing environment

  16. Information and Time • Information sometimes decays over time – examples? • Information about past can nevertheless be valuable – examples? • KM and organizational turnover – in high-turnover domains, information transfer especially complicated

  17. GPO • Information sharing in a campaign – different channels (and different silos) • Learning from tacit knowledge (…and its limitations) • Between campaigns – hopefully you collect and store knowledge to share for future years • Information over time challenges

  18. FSAE • KM challenges – 2000 reports – how to access? • Database a failure – why? • Google solution – great but impossible at time (now, different story) • Work on creating/maintaining ba • Limitations of ba • Information over time challenges – maintaining success over even five years difficult

  19. In-class assignment • Consider a work/organization environment (your choice – just note what it is.) • What are common tacit knowledge sources? Explicit knowledge sources? • How may an information system help manage explicit knowledge in this case?

  20. Presentations • Ignite presentation tips

More Related