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  1. Developing an Effective e-Learning Infrastructure: Ends, Means, and Processes Anthony Chow, Ph.D. Rebecca Croxton, MLIS The University of North Carolina at Greensboro

  2. Overview • The Project • Systems Design • School of Education Needs Assessment • Implementation Framework • Final Thoughts • Q&A

  3. The Project • A mid-sized university in the southeastern US is preparing its faculty for increased e-Learning opportunities. • Following a systematic process utilizing systems thinking the existing needs of its six departments were assessed using mixed-methods: • Chair interviews (n=6) • Chair survey (n=5) • Faculty surveys (n=35,n=32) • Student survey (n=50)

  4. The School of Education Counselor Education Educational Leadership Teacher Education Specialized Education Educational Research Library and Information Studies Online degree program as of Fall 2013 Online degree program as of Fall 2014

  5. Theoretical Framework Kaufman’s Organizational Elements Model (1988): • Macro (Ends) = Clear Goals • Micro (Means) = Resources to attain goals • Process (Policy & Procedures) = Aligned policy and procedures

  6. Organizational Elements Model (Kaufman, 1988) Logic Model (Kellogg Foundation, 2004

  7. Phase 1: Establish e-Learning Needs • Needs Assessment • Department chairs • Faculty members • Students

  8. Students Want Option for Online Courses Technology Help Desk Student Support Services (e.g. advisement, real-time chat, etc.) Faculty Virtual Office Hours

  9. Faculty Highlights • Willing to teach an online course in the future. • Students in their degree programs would like the option of taking some courses online. • They do not feel particularly prepared to teach online. • They would prefer to teach a combination of f2f and online courses. • Online courses are not of equal quality to f2f courses. • Teaching online courses takes more work than a face-to-face class.

  10. Faculty (2) 2013 Follow-up Survey (1-7 scale)

  11. Faculty – How Can We Help You?

  12. Department Chairs – e-Learning Needs

  13. Chair SWOT Analysis

  14. Meeting the Identified Needs of Faculty and Students Faculty Concerns I do not have enough time. Online learning is not equal to f2f in quality. Online teaching is not easy for me. I do not have enough support for teaching online. Faculty’s Top Five Multimedia development Help desk real-time technology support Student technology training and orientation Course design Assessment of quality Chair’s Top Five Incentives Marketing and Recruitment Course design Help desk real-time technology support Transitioning from F2F to online teaching and learning Student’s Top Three Help desk real-time technology support Student support services Faculty virtual office hours

  15. Phase 2: Designing a Responsive e-Learning Support System Student’s Top Three Help desk real-time technology support Student support services Faculty virtual office hours Chair’s Top Five Incentives Marketing and Recruitment Course design Help desk real-time technology support Transitioning from F2F to online teaching and learning Faculty’s Top Five Multimedia development Help desk real-time technology support Student technology training and orientation Course design Assessment of quality

  16. Future Directions School-wide Guidelines Student Technology Orientation Unified services to departments Preliminary Incentives Satisfaction surveys and data metrics and analytics.

  17. University e-Learning Support Services Division of Continual Learning IT Services Marketing and Recruitment Faculty and Teaching Learning Commons

  18. Final Thoughts • Systems thinking has provided a theoretical and applicable “guiding” framework • Faculty and student needs have been assessed • Building e-Learning infrastructure takes time to evolve • Currently many misalignments between goals identified and implementation • Framework provides roadmap to where we want to go…. Ends, Means, and Processes

  19. Q&A

  20. Thank You! For More Information: Anthony Chow – aschow@uncg.edu Becky Croxton - racroxto@uncg.edu Slides: anthonyschow.wordpress.com