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2011 ONE Preview. ONE Preview Agenda. Welcome Sponsor/Endorser Comments The Brand New ONE – 2011-12 Background What’s New in 2011? Why Apply? Criteria Overview Process/Timeline Q&A, Next Steps. Sponsors. Brand New ONE (2011-12). ONE Background, Objectives.

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one preview agenda
ONE Preview Agenda
  • Welcome
  • Sponsor/Endorser Comments
  • The Brand New ONE – 2011-12
    • Background
    • What’s New in 2011?
    • Why Apply?
    • Criteria Overview
    • Process/Timeline
  • Q&A, Next Steps
one background objectives
ONE Background, Objectives
  • Organizations of Noteworthy Excellence
    • Initiated in 2006
    • Origin in Malcolm Baldrige Award criteria
    • Support nonprofits to build their capacity, create greater impact
  • Disciplined process for organizational self-assessment and continuous improvement
    • Objective feedback for each applicant
    • Recognize nonprofits of all types and sizes for exemplary practices
    • Over 75 local organizations received recognition and/or feedback to date
why apply1
Why apply?
  • Initiate a disciplined process to ensure a focus on continuous improvement
  • Develop a focus on results and impact
  • Receive independent, objective, third-party feedback to focus improvement efforts
  • Accelerate your organization’s development
  • Energize your team
  • Potential for visibility and recognition
what previous applicants are saying
What previous applicants are saying:
  • “Times are tight and we all need to keep learning and moving forward to stay competitive. Doing business as usual will not work anymore. We need to constantly explore our processes and examine what works and what does not. Writing the application helped us look at our processes at all levels.”
what previous applicants are saying1
What previous applicants are saying:
  • “In these jittery times, nonprofits are competing more than ever for a dwindling pot of philanthropic dollars and must separate themselves from the pack. Receiving recognition is a significant accomplishment that garners respect, confidence and trust from donors and the community at large.”
what we heard from applicants
What we heard from applicants:
  • The value of the process was significant; yet there were barriers to success:
    • Lengthy, complex criteria
    • Time-consuming application preparation process
    • Sufficient understanding of the criteria not easily attained independently
    • Not enough assistance available to help each organization with its application
improvements in 2011
Improvements in 2011
  • Streamlined Criteria
  • Two-page Organizational Profile (vs. four)
  • Six-page application (vs. 12)
  • Results items incorporated into categories
  • Added five-session workshop to guide application preparation
  • Moved site visits to September to reduce conflict with vacation season
what stays the same
What stays the same?
  • Every applicant receives site visit
  • Every applicant receives feedback report
  • Three category-level opportunities for standards-based recognition
  • Overall recognition for excellence based on full criteria framework
  • Enhanced visibility
  • Increased team engagement
  • Foundation for continuous improvement
criteria characteristics
Criteria Characteristics
  • Objective, non-prescriptive
  • Dynamic
  • Relevant for all sizes and types of organizations
  • Leading edge of proven organizational management practice
criteria overview
Criteria Overview

Organizational Profile

Who are our customers? What is our Mission? What Values establish how we operate?

What do we want the world we serve to look like (our Vision)?

What is our organization’s area of greatest expertise? What is our biggest challenge to success?

People

Mission-Driven

Community Impact

Leadership System

Workforce Engagement

Governance

Process

Work System Design

Creating Value

Support Systems

Customer Engagement

Strategic Planning

Measurement/Data

Principles

criteria overview1
Criteria Overview
  • Organizational Profile
  • Three Categories
    • People
      • Leadership System, Workforce Engagement, Governance, Results/Impact
    • Principles
      • Customer Engagement, Strategic Planning, Measurement/Data Systems, Results/Impact
    • Process
      • Work System Design, Value Creation Processes, Support Processes, Results/Impact
organizational profile
Organizational Profile
  • Key Organizational Characteristics
    • Vision, Mission, Values, Programs/Services, Customers, Suppliers, Workforce, Accreditation, Governance System
  • Competitive Environment
    • Key Competitors, Factors Determining Competitive Success
  • Organizational and Strategic Challenges
    • Core Competencies. Advantages and Challenges, Operational and HR Challenges
category 1 people
Category 1 - People
  • Processes/Systems
    • Leadership
    • Employee/Volunteer Recruitment, Retention, Development and Satisfaction
    • Organizational Governance
  • Related Performance Results
category 2 principles
Category 2 - Principles
  • Processes/Systems
    • Customer/Market Knowledge
    • Customer Satisfaction and Engagement
    • Strategic Planning – Development, Deployment
    • Organizational Performance Review
    • Managing Organizational Information/Knowledge
  • Related Performance Results
category 3 process
Category 3 - Process
  • Processes/Systems
    • Managing Value Creation Processes
    • Managing Support Processes
    • Work System (internal processes and suppliers/collaborators) Coordination
  • Related Performance Results
application development workshop
Application Development Workshop
  • Five half-day sessions
    • 8:30-9:00 AM – Registration, Networking
    • 9:00 AM - 12:00 PM – Workshop Session
  • Every other Tuesday – April 26 - June 21
  • Team-based approach – 3 to 5 per team
  • Junior League – Columbia Center on Columbia Parkway
  • Space limited – first 100 people
application development workshop1
Application Development Workshop
  • Response to frequently-expressed need
  • Explore the criteria more in-depth
  • Build base of data for your application
  • Baseline “self-assessment” of your organization
  • Development opportunity for key staff
  • Increase your team’s engagement
  • Kick-start improvement efforts
workshop series
Workshop Series
  • April 26: Organization Profile, Criteria Review
  • May 10: Category 1 - People
  • May 24: Category 2 – Principles
  • June 7: Category 3 - Process
  • June 21: Application Preparation
  • Applications due July 15
key roles defined
Key Roles Defined
  • Applicants
  • Examiners
  • Selectors
  • Award Process Team
key process steps timing
Key Process Steps/Timing
  • Preview Sessions: March 28-30
  • Workshop Registration (Applicants) – prior to April 21
  • Application Preparation Workshop Series (Applicants) – April 26 through June 21
  • Examiner Registration – by June 30
  • Examiner Training (Examiners) – July 13 or 14
  • Applications Submitted (Applicants) - July 15
key process steps timing1
Key Process Steps/Timing
  • Examiner Review (Examiners) – July to August
  • Site Visit Training (Applicants and Examiners) – early September
  • Site Visits (Applicants and Examiners)—

September

  • Honorees Selected (Selectors) – October
  • Feedback Reports Delivered (Examiners, Award Process Team)– November
  • Recognition Event – January 2012
information resources
Information Resources
  • one-center.com
    • Glossary
    • Criteria
    • Past Honorees
    • Application Tips
    • Timeline – Key Process Events and Dates
  • Award Process Team
    • Marie marie@one-center.com
    • Jim jim@one-center.com
what previous applicants are saying2
What previous applicants are saying:
  • “We can’t afford not to stay competitive and showcase our good work. It is more important than ever for the community to see that we’re out there, that good and important work is being done,… and that we operate with sound business practices. The visibility we received will serve us well in tough times.”