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IT Services Transition Weekly Program Management Session

Join us on February 14, 2011, for the Transition Weekly Program Management session. Get key updates, status snapshots, and priorities for IT service delivery. Review customer inputs and discuss issue management agenda. Stay informed and involved in the program's progress.

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IT Services Transition Weekly Program Management Session

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  1. IT Services TransitionWeekly Program Management Working Session February 14, 2011 | Monday | 1:00pm – 3:00pm

  2. Program-wide Status Snapshot: Key Updates Only (round robin) Communications WG HR WG Finance WG Steering Committee Org Planning Updates IT Service Delivery WGs’ Priorities Latest List R1 Customer Input: Communication Needs, Groundrules, and Final Process Review Priorities for next 3-4 weeks Issues Management Agenda 2

  3. Program-wide Status Snapshot: Key Updates Only

  4. IT Service Delivery WGs’ Priorities • Latest List • R1 Customer Input: Communication Needs, Groundrules, and Final Process Review • See updated list of R1 customers • Use common language in invites and when you facilitate both online and offline reviews • Complete reviews per agreed upon timeline (on next slide) • Priorities for next 3-4 weeks • Resolve high priority design issues and ‘grey areas’ • Update original Service Definition 1-pager Template (particularly around service level and performance metrics areas) • With list of “what” soon to be nailed-down – need to continue defining different dimensions of each service in the above template

  5. REMINDER: Customer Input – Round I: Common Process and Key Dates • Reminder: we are beginning our 1st round of customer input with those customers recommended by your Working Group (WG) Co-chairs • Round 1 will be approximately 1 week and run in tandem with the Steering Committee’s review • Please note: additional rounds of customer input are being defined this week

  6. Issues Management Latest log Expectations for next 2 weeks

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