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Exceeding expectations by delivering quality 8 th May 2009

Exceeding expectations by delivering quality 8 th May 2009. Mark Osborne: Head of E-Learning Jon Aveling: Implementation Manager. 2005 and e-learning is launched…. The Training Manager prints off her first e-learning report. DS Pugh points out the ‘Back’ button.

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Exceeding expectations by delivering quality 8 th May 2009

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  1. Exceeding expectations by delivering quality8th May 2009 Mark Osborne: Head of E-Learning Jon Aveling: Implementation Manager

  2. 2005 and e-learning is launched… www.ncalt.com www.npia.police.uk

  3. The Training Manager prints off her first e-learning report www.ncalt.com www.npia.police.uk

  4. DS Pugh points out the ‘Back’ button www.ncalt.com www.npia.police.uk

  5. The Police respond rapidly to the introduction of more PCs in the workplace www.ncalt.com www.npia.police.uk

  6. Police E-Learning 2005-06 0 Number of Forces with an MLE Domain 5,000 Total number of users 25 Courses completed per month 500 Total courses completed www.ncalt.com www.npia.police.uk

  7. Police E-Learning 2009-10 48 Number of Forces with an MLE Domain 205,000 Total number of users 35,000 Courses completed per month 760,000 Total courses completed www.ncalt.com www.npia.police.uk

  8. NCALT Quality Assurance • Centralised Design and Delivery of high quality e-learning with a Customer Focus • Creative flexible staff - Producers, IDs, Graphic Artists, Developers, Testers – encourage development in other skills • Legal, race and diversity and security standards in place throughout • Robust test plan in place at all times • Understand your customer www.ncalt.com www.npia.police.uk

  9. Lessons Learned • Support your team with an ID Framework, Production Process and generic templates • Understand your customers learning environment • Do prototype – and be prepared to do it again! • Do take calculated risks with your design • Don’t become a slave to technology but do apply research to live products where you can • Vary your learning designs to suit audience – think about a suite of products ‘not another linear course’ www.ncalt.com www.npia.police.uk

  10. Police E-Learning 2009-10 www.ncalt.com www.npia.police.uk

  11. 2006 and attention turns to the customer… www.ncalt.com www.npia.police.uk

  12. The Service Desk is pushed to it’s limit www.ncalt.com www.npia.police.uk

  13. The Service Manager heads off to reset another password www.ncalt.com www.npia.police.uk

  14. The customers prepare for another e-learning meeting www.ncalt.com www.npia.police.uk

  15. Customer Focus • 2006 HMIC review stated enormous benefits in: • Management of learning • Consistency • Flexibility • Cost savings • Available to all Home Office Police Forces: • Ach Force has a domain on MLE • Access to national training programmes • Ability to design content locally • Registration, tracking, reporting available • Manage and reduce abstractions www.ncalt.com www.npia.police.uk

  16. Existing Culture – “Must be in the class or its not training” No time at work/ No IT to support learning-Operational imperatives Many IT infrastructures Previous unsupported launches 96% see e-learning as more effective when combined with other forms of learning Protected Learning policy Access also available via internet as well as intranet (not restricted material) Use standards: Flash player, CJX bandwidth, police e-mail Systematic launches - NCALT Champions Cultural resistance and technical barriers www.ncalt.com www.npia.police.uk

  17. Success depends on….. • Strategic support - ACPO Sponsor • Business benefits • Cost and efficiency savings recognised • Desire to change the existing training culture • IT infrastructure supports e-learning • Better than minimum spec • Majority of staff has access • Domain administrator and regular bulk upload • NCALT champions • Force training strategy • Where is e-learning appropriate? • What e-learning exists? • Learning time policy? • Learning validated via PDR or similar? www.ncalt.com www.npia.police.uk

  18. How do we work ? • Convey the right message to the right people • Don’t rush in – do the research • This will take time – use early adopter learners • Engage HR and IT together where you can • Discovery Workshops • Demonstrate the quality • Outline requirements • Remove F.E.A.R. www.ncalt.com www.npia.police.uk

  19. Lessons Learned • You can turn assassins to ambassadors! • Promote costs benefits at a strategic level: • One force states over £500k efficiency saving through effective e-learning use in 14 months. • Help users to help themselves • Collaborative working • Panda authoring tool… www.ncalt.com www.npia.police.uk

  20. 2009 and beyond… www.ncalt.com www.npia.police.uk

  21. Rapid E-Learning Application • FOC to Home Office Forces in February 2009 • Built with collaboration of all Forces through the • NCALT Senior User Group • Easy to use; Quality assured; Ensures design consistency • Forces share PANDA e-learning • NPIA Legal Services • NCALT E-Learning Consultancy www.ncalt.com www.npia.police.uk

  22. A long way to go… • Tough times… • Time pressures on our learners are increasing • Financial constraints for all • Creates opportunities: • Reduce abstraction – save money • Empower learners – share ideas and tools • Use niche skills more effectively by getting the most out of new learning technologies www.ncalt.com www.npia.police.uk

  23. Thanks for listening! • Mark Osborne – mosborne@ncalt.com • Jon Aveling – javeling@ncalt.com www.ncalt.com www.npia.police.uk

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