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Susan Felstiner & Julieanna Elegant SBLC Clinical Professor & SBLC Executive Director

“Legal Tools and Communication Strategies for Serving Immigrant and Nontraditional Clients”. Susan Felstiner & Julieanna Elegant SBLC Clinical Professor & SBLC Executive Director Small Business Legal Clinic Lewis & Clark Law School.

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Susan Felstiner & Julieanna Elegant SBLC Clinical Professor & SBLC Executive Director

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  1. “Legal Tools and Communication Strategies for Serving Immigrant and Nontraditional Clients” Susan Felstiner & Julieanna Elegant SBLC Clinical Professor & SBLC Executive Director Small Business Legal Clinic Lewis & Clark Law School

  2. Why do interns and lawyers need support with client communications? • Cross cultural communicationisnotintuitive. • Itiscomplex and requires a lifetime of learning. • Itisrarelytaught in school. • Cultural differences can create. misunderstandings and erode trust. • Miscommunciationshinderclient-centeredlawyering.

  3. Storytime “InnocuousQuestion” Affected trust “DetailedWrittenCommunication” Delayedrepresentation IneffectiveRepresentation “ChecktheAttachment”

  4. InternSupport Professor/Omsbudperson Client Intern

  5. Attorney and ClientSupport Orientation Director Check-in Expectations Follow-up Client Attorney Expectations Intake Check-in Survey Director/Business Advisor

  6. TheLearningChain Movingawayfromtriangulation… Counseling class Magical second meeting Interview exercise Habits assignment Self-evaluation Interview break Debrief Interview class

  7. TheLearningChain towardbetterattorney/clientunderstanding. Client Attorney

  8. Thank you! Small Business Legal Clinic Lewis & Clark Law School April 28, 2018

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