aircel services hit in tamil nadu customers line n.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
Aircel services hit in tamil nadu, customers line up to port number PowerPoint Presentation
Download Presentation
Aircel services hit in tamil nadu, customers line up to port number

Loading in 2 Seconds...

play fullscreen
1 / 2

Aircel services hit in tamil nadu, customers line up to port number - PowerPoint PPT Presentation


  • 6 Views
  • Uploaded on

Read more about Aircel services hit in Tamil Nadu, customers line up to port number on Business Standard. Aircel\'s Twitter account, which has around 6,74,000 followers, was also filled with customer requests and complaints related to portability

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Aircel services hit in tamil nadu, customers line up to port number' - priya32438


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
aircel services hit in tamil nadu customers line

Aircel services hit in Tamil Nadu, customers

line up to port number

Crisis-hit telecom major Aircel is facing customers' fury in Tamil Nadu as its

network was affected by the cessation of services by tower infrastructure

provider owing to financial dispute.

With panic-stricken customers pushing for mobile number portability in large

numbers, Aircel's server crashed, forcing customers to throng its limited number

service centres across Tamil Nadu.

Aircel has around 15 million customers in Tamil Nadu, largest among states, out

of the total 89 million customers across the country.

Aircel, promoted by Malaysian firm Maxis Communication, has been in financial

crisis in the recent past due to severe competition and credit restrictions from

banks. A proposed deal to merge the company with Reliance Communications

also failed.

The latest issue started after one of the tower infrastructure provider, which

operates 10,000 towers for Aircel in Tamil Nadu, allegedly switched off around

9 000 towers the dispute is related to payment

9,000 towers. The dispute is related to payment of a penalty to the infrastructure

provider for around five to six circles closed down a few years back, said company

sources.

The matter is pending in the court.

Company officials said they have received almost ten times the port requests in

the last couple of days, compared to what they usually get. The sudden surge in

requests has choked the system, affecting the supply of porting code to the

customers, officials said.

Aircel's Twitter account, which has around 6,74,000 followers, was also filled with

customer requests and complaints related to portability.

"We have dumped all the requests from the automatic system into Excel and

passed it to all our outlets, where the customers can go and collect the port

number if they have already applied for," said K Sankara Narayanan, head of SBU

(South), Aircel.

"We are also engaged in talks to negotiate with the infrastructure provider to

bring back the operations, so that the customers would not suffer," he said,

adding that the company has temporarily made arrangements with other telecom

service providers, so that the customers can manually change the network to

those service providers so that they can at least send a request to port the

services.

In the last few days, the company has received one million requests port requests

and half of it came on a single day on Wednesday. The company has the capacity

to handle less than 1,00,000 porting requests a month. While the company has

started communicating the codes through its outlets, customers continue to face

problems as it has only around 50 outlets in Tamil Nadu.

Of its total 5,000 employees, 1,000 are located in Tamil Nadu. Sources from the

industry said that in case Aircel winds up its operation, which would have at least

a window of 90 days even if such a decision comes in, the already struggling

telecom sector may not be able to absorb such large number of employees.

Article By - Business Standard