1 / 19

Annual Questionnaire February 2014.

Annual Questionnaire February 2014. 281 Questionnaires were handed out. Each Doctor, excluding Dr Woodall and Dr Reva, had 55 questionnaires handed out each. 4. We Have Two Nurse Specialists Available, Did. you Know That They are Able to Treat a Lot of. Acute Illnesses?. 200. 150.

priscillak
Download Presentation

Annual Questionnaire February 2014.

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Annual Questionnaire February 2014.

  2. 281 Questionnaires were handed out. Each Doctor, excluding Dr Woodall and Dr Reva, had 55 questionnaires handed out each.

  3. 4. We Have Two Nurse Specialists Available, Did you Know That They are Able to Treat a Lot of Acute Illnesses? 200 150 Number of Patients 100 170 111 Asked 50 0 1 Yes No Answer Given

  4. 5. We Have Introduced A Check in Machine at Stone Cross, Have You Found This Useful? 200 150 175 Number of Patients 100 90 16 Asked 50 0 Yes No Have Not Used It 1 Answer Given

  5. 6. How Would You Rate Your Service From our Staff Today? 200 150 Number of 181 Patients 100 Asked 50 1 2 1 52 11 33 0 0 0 0 1 2 3 4 5 6 7 8 9 10 1 Answer Given

  6. 9. How Would You Rate Your Consultation With Dr Tim Tran Today? 40 35 30 38 25 Patients Asked 20 15 10 11 1 1 5 0 0 0 0 0 4 0 1 1 2 3 4 5 6 7 8 9 10 Answer Given

  7. 10. How Would You Rate Your Consulation With Dr Woodall Today? (Only 21 patients asked as Dr left before all handed out) 10 9 8 7 10 6 Number of 5 Patients Asked 4 3 4 3 2 3 1 1 0 0 0 0 0 0 1 2 3 4 5 1 6 7 8 9 10 Answer Given

  8. 11. How Would You Rate Your Consultation with Dr Reva Today? (Only 40 patients asked due to Dr going on maternity leave) 30 25 20 26 Number of 15 Patients Asked 10 8 1 5 1 0 0 0 0 0 3 0 1 1 2 3 4 5 6 7 8 9 10 Answer Given

  9. 12. How Would You Rate Your Consultation With Dr Maung Today? 35 30 25 31 20 Number of Patients Asked 15 10 11 9 1 5 3 0 0 0 0 0 0 1 1 2 3 4 5 6 7 8 9 10 Answer Given

  10. Nice Comments: • Reception staff always helpful • Always excellent service • Staff is always helpful, efficient and friendly • Patient over 80 years old states that this is the best surgery they have ever attended, all staff and Doctors are excellent and caring • Helpful and clean environment • Accommodating • First Class service • Staff very considerate, give good advice • Reception welcoming • Always first class despite pressures of heavy workload • Friendly and always smiling • 10 out of 10 service • Very Pleasant • Phone system had definitely improved

  11. Suggestions of improvements: • More disabled parking • Recorded message too long • Reception are helpful but always seems understaffed • Appointment times too short • Hard to pre book appointments • Difficult to see same GP again • Difficult to get appointments at Pevensey Bay • More nurse and GP appointments at Pevensey Bay • Check in machine doesn’t tell patients if at wrong surgery

  12. Comments made about AB: • Always been a kind and interested Dr • Thorough and caring • Lovely Doctor • Thorough and reassuring • Credit to the surgery • Comments made about RT: • Never let down a patient, been their GP for 15 years • Extremely good • Efficient • Polite and thorough • Helpful patient and kind

  13. Comments made about TT: • Very helpful Doctor, does all that’s necessary • Listens well and gets things done quickly • Empathetic and understanding • Good bedside manner and attentive • Very thorough, Lovely man • Comments made about NW: • Takes patients needs seriously • Considerate • Efficient

  14. Comments made about RS: • Always brilliant • Reassuring and friendly • Always takes the time to listen • Thorough and interested • Comments made about SM: • Explains everything clearly • Excellent manner • Easy to talk to, caring and kind • Very calm • Good and Straight to the point • Treats with respect and dignity

More Related