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Establishing an infrastructure to support e-learning. Val Brocki IMT Co-ordinator Airedale NHS Trust/NPfIT ETD Lead Bradford Health Informatics Service. Abstract. What do NHS Trusts need to do to support e-learning? How can we ensure it is cost-effective?

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establishing an infrastructure to support e learning

Establishing an infrastructure to support e-learning

Val Brocki

IMT Co-ordinator Airedale NHS Trust/NPfIT ETD Lead Bradford Health Informatics Service

1/25

abstract
Abstract
  • What do NHS Trusts need to do to support e-learning?
  • How can we ensure it is cost-effective?
  • In what ways do we need to work differently?
  • A look at how collaborative approaches like Bradford Health Informatics Service’s “Learnonline “ can help.

2/25

more questions than answers
More questions than answers!
  • Experience to date of Airedale NHS Trust in establishing structures to support the implementation of e-learning.
          • Groups
          • Staff
          • Resource issues
          • Collaborative work

3/25

the nightmare
The nightmare!
  • Large amounts of money wasted on buying expensive e-learning resources that do not meet learners’ needs because they are not adequately supported!

4/25

trust e learning strategy group
Trust E-learning Strategy Group
  • Representatives from

Training (IMT and General)

I.T.

Professional Development

(acute, theatres, women & children’s, AHPs)

Hotel Services

Library & Knowledge Management

Risk Management

Bradford Health Informatics Service (E-Learning Project Manager)

5/12

trust e learning strategy group1

Groups

Trust E-learning Strategy Group

Aims:

  • To audit current e-learning activity (and learn from experience)
  • To establish a network of e-learning advisors covering all parts of the Trust
  • To educate managers and staff
  • To disseminate information and share best practice
  • To produce an e-learning strategy for the Trust – to include policies re. tutor training, quality, etc.

6/25

bradford etd partnership

Groups

Bradford ETD Partnership

Bradford District Care Trust

Bradford Social Services

Bradford Teaching Hospitals NHS Trust

Airedale PCT

Bradford City Teaching PCT

Bradford South & West PCT

North Bradford PCT

Airedale NHS Trust

WYMAS

7/25

bradford etd partnership1

Groups

Bradford ETD Partnership
  • Aims are to:•Develop a co-ordinated approach to ETD across the partner organisations • Learn from and share good practice• Develop sub-groups to co-ordinate and promote joint working on ETD matters (Share development costs)• Effect change where this would be of benefit to partner organisations

8/25

west yorkshire education training and development group

Groups

West Yorkshire Education, Training and Development Group
  • Hosted by WY Workforce Development Confederation
  • Representatives from NHS Trusts across West Yorkshire
  • A useful forum for exchanging ideas and experience and developing collaborative working
  • Access to funding for training etc

9/25

staff with a stake in e learning

Staff

Staff with a stake in E-learning
  • IMT Training/ETD Lead responsible for convening E-learning strategy group, reporting to Director of Training & Organisation and producing the Trust’s E-learning strategy.

10/25

staff with a stake in e learning1

Staff

Staff with a stake in E-learning
  • “The converted”
    • Director of Training & Education
    • Training staff
    • E-learning “Champions”fromdepartments

11/25

staff with a stake in e learning2

Staff

Staff with a stake in E-learning
  • Managers in particular need to be educated:
    • E-learning is not a cheap “quick-fix” alternative to traditional methods of training.
  • Staff need to understand what is involved

13/25

important external contacts

Staff

Important external contacts
  • E-learning Project Manager for Local Health Community
  • Colleagues at WDC
  • Colleagues at neighbouring NHS Trusts

14/25

resource issues

Resources

Resource issues
  • Technical issues
    • Broadband, band width etc
    • Learning Management Systems
    • Software to support online conferencing
    • Software to design on-line learning “Blackboard” etc.
    • Adequate I.T. staff to provide technical support
    • Learning designers – local or shared

15/25

resource issues1
Resource issues
  • Where will e-learners study?
    • How practical are these locations in reality?
    • Can the learner study without interruption?
    • Is it necessary to book? ( Additional admin?)
    • Do they all have the appropriate hard and software and furniture?

16/25

resource issues2

Staff

Resource issues
  • Do learners have adequate I.T. skills?
  • Don’t forget staff with special needs e.g.Visual Impairment. You may need to provide specially adapted equipment.E.g. www.visualeyesuk.com

17/25

resource issues3

Resources

Resource issues
  • Who will provide tutorial support to e-learners?
    • Identify and train tutors

Training for tutors e.g.

http://iet.open.ac.uk/coursesonline/ode/description.cfm#H802

http://www.trainingfoundation.com

18/25

resource issues4

Resources

Resource issues
  • How will tutorial support be provided?
    • Are you going to provide a Helpdesk?
    • When are tutors going to be available?
    • Will communication be synchronous/asynchronous?
    • Are you going to arrange for on-line or video conferencing or discussion boards.

Who will moderate them?

    • ……and is this necessary? Would a face-to face meeting be more practical and economical.
    • Will the Knowledge Manager provide links to other accredited websites?

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resource issues5

Resources

Resource issues
  • Remember that by using E-learning you are, to a large extent, losing the benefits of learning in a social context and you need to compensate for this.
  • Doing it electronically can be difficult, expensive and time-consuming. Sometimes it’s easier to arrange a meeting.
  • Even if the rest of the course is on-line, a kick-off meeting, at the start of the course is a good idea.

20/25

blended learning

Resources

Blended learning
  • Seems to be a practical way to approach the introduction of e-learning.
  • Can existing courses be enriched by using it?
  • Will existing courses be replaced?
  • Develop resources like “Learnonline”

21/25

resource issues6

Resources

Resource issues
  • Protected learning time
  • Additional administrative burden imposed by Learning Management Systems (E.g. ECDL Portal)

“Same old, same old……….”

22/25

quality assurance

Resources

Quality Assurance
  • Establish systems to ensure that e-learning resources are accredited and reliable.
  • Consult professional colleagues
  • Beware being pressured into purchasing e-learning packages as a knee-jerk response to urgent problems - e.g. MRSA - without having them thoroughly checked by qualified staff

23/25

summary
Summary…
  • Identify stakeholders
  • Establish groups and lines of communication – mixed team approach - or put E-learning on agenda of existing groups
  • Agree strategy, responsibilities, processes, quality assurance
  • Access funding
  • Secure resources: soft- and hardware, training rooms, personnel, expertise, materials, courses, TIME etc.

24/25

summary continued
Summary…continued
  • Educate managers and staff
  • Secure protected learning time
  • Arrange for basic I.T. training and TTT (tutorial support and software)
  • Use e-learning only where appropriate
  • Use only high-quality courses e.g ukhep modules http://www.ukhep.com
  • Provide support for your learners!
  • Evaluate

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