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IS-BAO International Standard for Business Aircraft Operations

IS-BAO International Standard for Business Aircraft Operations. Jim Cannon, Director IS-BAO Program jcannon@ibac.org 770-235-0098 www.ibac.org . What is the IS-BAO Standard?. A set of performance based and process oriented standards Integrates safety, security, efficiency & effectiveness

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IS-BAO International Standard for Business Aircraft Operations

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  1. IS-BAOInternational Standard for Business Aircraft Operations Jim Cannon, Director IS-BAO Program jcannon@ibac.org 770-235-0098 www.ibac.org

  2. What is the IS-BAO Standard? • A set of performance based and process oriented standards • Integrates safety, security, efficiency & effectiveness • Uses principles of ISO 9000 family of standards

  3. What is the IS-BAO Standard? • IS-BAO has flexibility and fits a broad range of fleets and operations. • Meets ICAO SARPS. • Is user friendly. • Optional registration. • Helicopter ops in 2012

  4. How Was it Developed? • Developed by IBAC, its Member Associations and operators • Two years development and testing • Strong support from participating flight departments • Operational since May 2002

  5. IBACInternational Business Aviation Council Founded – June 15, 1981 15 Business Aviation Associations Founding Members: USA (NBAA), UK (BBGA), Canada (CBAA), Europe (EBAA), and Germany (GBAA).

  6. IBACInternational Business Aviation Council • A council of associations • 15 national & regional business aviation member association worldwide • Represents, promotes and protects the interests of business aviation internationally • Coordinates international issues

  7. IBACInternational Business Aviation Council International & Non-Governmental Organization Permanent Observer Status – ICAO Based in the ICAO Building - Montreal

  8. ICAOInternational Civil Aviation Organization Chicago Convention – 1944 – 38 Nations Agency of UN – Founded in 1947 Headquartered in Montreal Today 190 Nations

  9. ICAOInternational Civil Aviation Organization Mission: To provide a global forum for Civil Aviation in order to achieve safe, secure, and sustainable development of aviation worldwide.

  10. IS-BAO and Corporate Culture Presenters • Sonnie Bates – IS-BAO Education Manager • SuranWijayawardana – VP Flt. Ops, ACPJets • David Cox – Executive VP and CEO, XOJET • Charles Booker – Captain, Coca-Cola

  11. International Standard for Business Aircraft Operations Gold Standard Presentation October 10, 2011

  12. Overview • IS-BAO Sales and Education Statistics • Workshop Objectives • Upcoming Workshop Schedule

  13. IS-BAO Worldwide Growth • Over ____ IS-BAO manuals distributed • Free annual revisions provided • Over ___ registered operators worldwide and growing! • ___% Stage I, ___% Stage II, ___% Stage III

  14. Intro to IS-BAO Workshop Objectives • Provide Guidance on Safety Management Systems • Present ICAO Standards and Recommended Practices • Educate Operators on how to Implement the IS-BAO • Attendee Earns NBAAPDP Credit

  15. Intro to IS-BAO Workshop Agenda

  16. Intro to IS-BAO Workshop Experience • SMS Exercises • Change Management • Strategic Safety Risk Profile • Hazard and Risk Analysis As your risk changes, so must your procedures

  17. SMS Gap Analysis We help take the operator from current state

  18. SMS Gap Analysis To IS-BAO and ICAO SMS compliant!!

  19. Standards & Recommended Practices (SARPs) • ½ of Workshop Dedicated to Reviewing SARPs • Better Knowledge Facilitates Implementation of: • Safety Management System • Operational Standards • Maintenance Standards • All Support Functions

  20. Auditor Accreditation Workshop Objectives • Prepare Candidates to Conduct IS-BAO Audits • Prepare Implementers (Non-Accredited) • Educate Operators on how to Prepare for an Audit

  21. Intro to IS-BAO Workshop Agenda

  22. Interested in Attending a Workshop?

  23. Remaining 2011 Workshop Schedule

  24. 2012 Workshop Schedule

  25. 2012 Workshop Locations

  26. Review • Growing IS-BAO Implementation & Registration • SMS is Required to Effectively Manage Risks • SARPs are a Must for Achieving Excellence • IS-BAO Workshops Offer Value • Practical Steps for Implementation • Understanding of ICAOSARPs • Improves Understanding of SMS Principles

  27. Cultural Growth In Pursuit Of IS-BAO Suran Wijayawardana, President - ACP Jets 2011

  28. Company Overview • Air Carrier Certification- March 2009 • Fleet Composition(Present) • 2 Hawker 800A’s • 1 Hawker 900XP • 2 Challenger 601’s • 1 Gulfstream IV-SP • 30 Full Time Employees • Flight Crews • Maintenance • Scheduling • Compliance • Administrative • IS-BAO Stage I – April 2011

  29. Timeline Air Carrier Certification 10 Or More MTX Authorization Worldwide Certification NAT/MNPS Final Gap Analysis IS-BAO Protocols Safety Survey Global Aerospace SM4 1st External Audit (ARG/US) Company Risk Profile Cultural Growth Period March 2009 June 2009 November 2009 January 2010 May 2010 February 2011 Education And Implementation

  30. The Beginning Two Aircraft, A Small Group Of Individuals, A Desire To Grow… • Strong Compliance Due To Recent Certification • Strong Desire Towards Benchmarks • Company Steered By Supervision • Culture - Driven By The Business Tough Economic Times: Without Productivity, A High Level Of Safety And Standards Would Not Be Possible

  31. The Path To IS-BAO Cultural Choice: Adopting IS-BAO SAFETY MANAGEMENT (SMS) OSHA HAZMAT SECURITY TRAINING & STANDARDS FLIGHTOPERATIONS EMERGENCY RESPONSE ORGANIZATION & PERSONNEL MAINTENANCE & EQUIPMENT COMPLIANCE ACP JETS Risk Management Emergency Response Family Assistance Safety Survey DOCUMENT REFERENCE External Audits Consultation SMS Implementation & Education Safety Promotion IS-BAO TOOLKIT IS-BAO AUDIT PROTOCOLS AC - 120-92A / AC - 120-59 ICAO DOC 9859 Many others….

  32. Education And Implementation External Audit Performed By ARG/US Pros June 2009 • ACP Was Only 100 Days Into Operations • Audit Designed To Provide Comprehensive Guide Towards IS-BAO • Validation Of Current Processes • GAP Analysis Of All Facets Of Operations

  33. Education And Implementation External Audit Performed By ARG/US Pros June 2009 The Conclusions • Good 135 Compliance Processes • Good Standards For Training And SOP’s • Flexible & Willing Culture • SMS System • Internal Evaluation Program • Continued Development Of Quality Assurance System Cultural Growth: External Audits = Opportunities To Learn

  34. Growing Culture • Strong “Buy In” From Upper Management • Integrated Scalable SMS (ARG/US PRISM) • Risk Assessments • Internal Evaluation • Hazard Reporting • Safety Promotion • Developed Emergency Response Plan • Fatigue Countermeasures Program • Revised Standardization Procedures • MTX – Trend Analysis through QA & Continued Airworthiness Surveillance (CASS) Cultural Change: Authoritative To Team Driven

  35. Another Checklist… • Integrated Online Flight Risk Analysis • Yet Another Form? • Don’t We Already Do This? • Who Does It? • Method To The Madness?

  36. Not Really A Checklist… • First Flight Risk Analysis- May 28th, 2009 Hawker 800 R/T HPN-MDW (long duty day) PIC > 20,000 hrs & 5500 In Type Score > 20 = Caution Score > 45 = No-Go Risk Mitigated: Revised Departure Out Of MDW Until The Next Morning. Nervous Flier On Board – He Was Grateful

  37. Greater Awareness • As of September 2011: 877 Risk Analyses • Accessibility - Online Integration (ARG/US PRISM) • Strong “Buy In” From Flight Crews • Quantitative Metrics - Focus Training Policies Critical > 20%

  38. Timeline Air Carrier Certification 10 Or More MTX Authorization Worldwide Certification NAT/MNPS Final Gap Analysis IS-BAO Protocols Safety Survey Global Aerospace SM4 1st External Audit (ARG/US) Company Risk Profile Cultural Growth Cultural Change March 2009 June 2009 November 2009 January 2010 May 2010 February 2011 Education And Implementation Process Enhancement

  39. Are We Hitting The Mark? Changes to Achieve Measurable Improvement Safe Today, Safer Tomorrow

  40. Are We Hitting The Mark? • 45 Periodic Internal Evaluations (IEP’s) • 28 - Operations • 17- Maintenance 24 month Period Aug 2009 - 2011 658 -Total combined elements Category Scoring 1=Unsatisfactory 2=Poor 3=Meets Standards 4=Excellent 5=Best Practice Mean Score = 4.01

  41. Timeline Air Carrier Certification 10 Or More MTX Authorization Worldwide Certification NAT/MNPS Final Gap Analysis IS-BAO Protocols Safety Survey Global Aerospace SM4 1st External Audit (ARG/US) Company Risk Profile March 2009 June 2009 November 2009 January 2010 May 2010 February 2011 Cultural Growth Cultural Change Education And Implementation Process Development

  42. Where are we now? • Enhanced Internal Processes And Communications • Effective Safety Culture • Evolving Just Culture • Stronger Focus On Training And Standards • Mountain Flying • Winter Ops • High Altitude • Continuous Improvement • Quantitative Metrics • Enthusiasm Towards Internal/External Audits • Hazard Reporting • A Team Driven Culture

  43. The Benefits Of IS-BAO • Robust Platform For Growth • Systematic Approach To A Higher Standard • Efficient and Sustainable Operations • Greater Transparency: • Customers • Aircraft Owners • Most Important: Internal • Compliance with ICAO Requirements & SARPS • Engage in Emerging Global Markets • Rewarding Cultural Change

  44. CULTURE = HUMAN EQUITY

  45. Thank You Suran Wijayawardana E:suran@acpjets.com P:561.686.5551

  46. IBAC Gold Standard PresentationNBAA 2011 October 10. 2011

  47. Who Is XOJET? • Who Is XOJET? • We are a world wide “10 or More” fleet operator • Unique cost effective program • Focused on customer service • Our business model supports our customer service priority by effective asset utilization

  48. Current Status • IS-BAO Stage II Registered • Completed Stage I – March 2009 • Completed Stage II – April 2011 • Safety Management Activities are targeted and • Safety Risks are Being Effectively Managed*. * Reference IS-BAO Audit Manual

  49. Cultural Change Required for Successful Implementation • True Quality = Safety • True Quality = Customer Satisfaction • True Quality = Profitability • IS-BAO Provided a valuable roadmap • We believe in IMS (Integrated Safety Management)

  50. Integrated Quality Management System • Action 1 – Improve QMS System: • Research existing QMS Systems to find one that was: • Part 121 capable program • Fully integrated • Included Supplier, Audit, Incident Notification/Corrective Action, Analysis and document control modules. • Improve vendor management (we needed to know what in the field and what’s the risk). • Corrective Action: • Installed new QMS system in August of 2010. • Activated new QMS system in October 2010 following training. • Cultural Change: • Improved communication • Improved safety • Improved situational awareness • Improved crew member satisfaction • Improved customer satisfaction

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