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Performance Management Reporting: Quarter 4

Performance Management Reporting: Quarter 4. Guide to Q4’s reporting Key Service Priorities Next steps. Guide to Q4’s Reporting. = There are no Key Service Priorities with this status, as end of year reporting = Target will be achieved in Q1 2006/07

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Performance Management Reporting: Quarter 4

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  1. Performance Management Reporting: Quarter 4 Guide to Q4’s reporting Key Service Priorities Next steps

  2. Guide to Q4’s Reporting = There are no Key Service Priorities with this status, as end of year reporting = Target will be achieved in Q1 2006/07 = Target will not be achieved within Q1 2006/07, or is no longer applicable. Policy Committees will need to formally sign them off in next Committee cycle.

  3. Key Service Priorities: S&R Committee

  4. S & R Key Service Priority Achievements 2005/06 • Learning & Development Strategy for staff approved. • Some key posts recruited externally - Director of HR & Communications, Senior HR Officer and Procurement Officer. • £1.6 million capital receipts generated in 2005/06 from the sale of property assets including The Cedars, Alexandra Rec. Lodge and Court Rec. Lodge. This brings 2-year receipts from new approvals to £2.7 million. • Asset Management Plan approved, which includes criteria for retention and disposal. • New Council website went live in December 2005, which ensures residents can access the information they want quickly and easily.

  5. S & R Key Service Priority Achievements 2005/06 (Cont) • The Information Hub (part of Customer Services Division) has taken over responsibility for managing the public facing outputs and ensuring that sections keep their information accurate. • Completed the Best Value Review of Customer Contact. Improvement Plan approved, along with the Council's new customer service standards, 'comments, compliments and complaints' process and over-arching Customer Service Strategy. • Consultation activity has continued during the year, and a consultation mechanism via schools piloted in March 2006 (using Epsom & Ewell High and Blenheim). It is anticipated that this pilot can be rolled out to more schools in March 2007. • Services delivered within overall budget targets and use of working balance significantly reduced in year .

  6. S & R Key Service Priority Achievements 2005/06 (Cont) • Efficiency savings approximately £1/4 million mainly from procurement, overheads, staffing • Investment in priorities including contribution to CDRP, enhanced cleaning services and initiatives for young people • Strategic capital investment totalling £3.3 million including a number for major items:- Longmead Extension (£0.4m), ACCP major works (£0.5m), disabled facility grants (£0.5m), Auriol Park Pavilion (£0.8m) and IT/e-govt (£0.2m).

  7. S & R Targets at “Amber” or “Red” • 1 action at : Implementing proposals for consulting with young people. • Pilot Sports & Leisure Survey undertaken with 2 schools in Borough in March. • Results being analysed – reports due to be produced in May. • This target will be achieved in Quarter 1 2006/07. • There are no actions at

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