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Windows Phone at Microsoft

WPH202. Windows Phone at Microsoft. Mark Riley Principal PM, Mobile Services Microsoft IT. During this Session You have a Chance to Win a Windows Phone. announcement. Agenda. What you should leave here with Overview of Microsoft Industry Trends Mobile Services.

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Windows Phone at Microsoft

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  1. WPH202 Windows Phone at Microsoft Mark Riley Principal PM, Mobile Services Microsoft IT

  2. During this Session Youhave a Chance to Win a Windows Phone announcement

  3. Agenda • What you should leave here with • Overview of Microsoft • Industry Trends • Mobile Services

  4. Microsoft Mobile Environment 74,589 Mobile devices syncing daily 550 sites worldwide in 89 countries Dublin Redmond Singapore Sao Paulo Three million+ e-mail messages per day internally

  5. Current Microsoft IT Mobile ServiceWhat IT provides • Device Procurement and Carrier Services costs • Inconsistent global procurement and expenseprocesses owned by Business units • Defined Device Standards • Hardware recommendations • Documentation (end-user and Helpdesk) • Enterprise features support • Mobile Device Security • Exchange Policy Management • Data Loss Prevention • Support Technicians • Tier 1: Five locations worldwide (Colorado Springs, Bangalore, Dublin, Salt Lake City, Dalian) • Tier 2: Redmond based, no desk-side support • Tech-Link onsite support two sites, four locations

  6. Consumerization of IT • Goal is to drive to lower price points • User satisfaction • Sexy versus secure • Considerations • Corp Network Services/Security • Device Management • Exchange Active Sync • Line of Business Apps • Off Corp Storage • Consumer Apps

  7. MSIT Examples for Adopting Consumer Technologies CONTAIN EMBRACE Business value Self-Host ALLOW w/policy BLOCK Risk mitigation

  8. Corporate versus Individual Liable • Most Microsoft Employees are IL/IRU • Small, but growing CL/CRGA • Corporate Responsible Group Accountable • Managed by IT • Paid directly by Microsoft

  9. Service Goals • Exchange Active Sync • Wi-Fi • Line of Business Applications • SharePoint • Support

  10. Exchange – Current State • Policy settings • PIN • Wipe on Failed Attempts • Remote Wipe • IRM Mail • Only through Outlook Web Access • Steps to support

  11. Exchange Client Updates • Policy settings • PIN – complex PINs supported • Separate PIN Lock and Screen Lock Timers • IRM Mail • IRM supported through Server-Side Decrypt • Steps to support • Exchange Logo Program • Why a Logo? • What does it provide? • Add/Block/Quarantine

  12. Wireless Infrastructure • Validate connectivity • Track usage and performance • Provide Instructions for connection • Authentication Methods • Proxy Configuration

  13. SharePoint • Connection • UAG • Office 365 • Data classification • SharePoint Functionality • Programmatic Access • Forms-Based Authentication

  14. LOB Development and Deployment • Line of Business Application • Development Standards • Deployment Policy Gates • Data Management • Authentication – Demo

  15. Line of Business Applications How do you develop secure mobile applications? MSIT • Finding gaps in Enterprise Architecture • Best Practice guide being written now • SDL Checklists and gates follow Best Practice • Mandatory Practices injected into Standards

  16. LOB Data Management • Considerations for LOB apps/data • All data encrypted OTA • No data cached locally • Local encryption preferred • Restrictions on data made available

  17. Access and Transport Ingress versus Egress Over the Air “Always On” + Encrypted Tunnels What authentication is good enough for what purpose? MSIT No unified solution No Trusted Ingress No Multi Factor No Health Claim MSIT blocks Corp outside to inside MSIT allows cert-based WiFi Authentication = AuthorizationNo “user” login: Single User You authorize the device Find the right factors One-Time-Passwords, Certificate Authentication, Driving to soft-cert/two factor solutions

  18. Authentication • Authentication methods – context matters • Corporate credentials • Federated (Office 365) • Partners (Extranet) • Authentication code review • Development standards • Use existing authentication providers • No application access without authentication

  19. Gear Up Authentication demo

  20. Deployment • Targeted distribution using Deeplinks • Not secure/no authentication required • May be shared • Microsoft building front-end application

  21. Help Desk Impact • MSIT Help Desk is Tier 1 • Support articles • Escalation to proper support center • Provides escalation for core applications – in house IT • Multiple points of contact • Hardware – OEM/Mobile Operator • Network – Mobile Operator/Corporate Wi-Fi • Applications – Application Developer • Core applications • IT supported • Exchange, SharePoint

  22. Support Process Flow ESCALATION Mobile Services MACSECS Escalate GLOBAL HELPDESK COMMERCIAL (CSS) Facebook Services Zune Services Xbox Services Live ID Services Bing Services Marketplace OS Update ENTERPRISE (GHD) Hardware Issues Mobile Operator Account Issues Exchange Sync Corporate Wireless LOB Applications Data Connection NO END-USER CONTACTS CSS Issue Resolved Provide Support ContactLocal HST (Int’l) Close SR COMMERCIAL YES Issue Type Issue Type HST (Int’l) YES ContactLocal HST (Int’l) ENTERPRISE GLOBAL HELPDESK NO END USER Callx65000 Best EffortSupport Close SR UseFastHelp

  23. Adoption and Support Impact Windows Phone Adoption SupportImpact

  24. Lync • Microsoft dependency on Lync • Server side • Requires update (CU4) • Client side • Marketplace Apps • Features IM, Presence, One-Click Conference Join

  25. Office • RM for documents in Office • Limited Support for RM in Windows Phone • Steps to support • Rights Management Server • Office 365 Does not Currently Support RM

  26. Rights Managed Office Documents demo

  27. Summary • Microsoft Policies • Consumerization • Mobile issues • # Phones up/Support Incidents Down

  28. Call to Action • Verify Exchange Active Sync configuration • Auto configuration – test, test, test • Configure Rights Management Server • Upgrade to Lync • Get Lync running • Support cumulative update this summer • Mobile Device Applications coming this year • Discover LOB Application basics • Authentication • Ingress versus egress • Development guidelines

  29. Required Slide Speakers, please list the Breakout Sessions, Interactive Discussions, Labs, Demo Stations and Certification Exam that relate to your session. Also indicate when they can find you staffing in the TLC. Windows Phone Related Content Monday, May 16 WPH201: Windows Phone: What’s New? WPH371-INT: Building a Mobile Message Queue for Windows Phone WPH312: What’s New for Windows Phone Development with Microsoft Silverlight? WPH302: Windows Phone Productivity Scenarios with Microsoft Exchange Server 2010 and Microsoft Office 365 WPH373: Meet the Windows Phone Application Platform Engineering Team

  30. Windows Phone Related Content Tuesday, May 17 WPH308: Multi-tasking and Application Switching for Windows Phone OSP312: Developing Microsoft Office Business Solutions that Span the PC, Windows Phone, and the Web WPH309: Enhanced Push Notifications and Live Tiles for Windows Phone WPH303: Understanding the Windows Phone Development Tools COS315: Building Windows Phone Applications with the Windows Azure Platform

  31. Windows Phone Related Content Tuesday, May 17 WPH305: Internet Explorer 9 on Windows Phone OSP209 Building Your First Windows Phone Application for Microsoft SharePoint 2010 WPH203: Understanding Windows Phone Marketplace WPH375-INT: Building Multi-tasking Enabled Windows Phone Applications

  32. Windows Phone Related Content Wednesday, May 18 WPH202: Windows Phone at Microsoft DEV317: Using Microsoft Visual Basic to Build Windows Phone Applications WPH310: Building Your First Windows Phone Game with XNA WPH374-INT: Hardcore Windows Phone Development Questions DEV205: Microsoft Expression for Developers: Demystifying User Interface Design WPH306: Building Windows Phone Applications with Microsoft Silverlight and XNA WPH304: New Windows Phone Data Access Features

  33. Windows Phone Related Content Thursday, May 19 WPH301: Deploying Windows Phone in the Enterprise DPR303: Developing Enterprise-Grade Mobile Solutions WPH307: Connecting Windows Phones and Slates to Windows Azure WPH372-INT: Windows Phone Marketplace: Interactive WPH311: Lessons Learned about Application Performance on Windows Phone WPH311: Lessons Learned about Application Performance on Windows Phone SIM323: User Identity and Authentication for Desktop and Phone Applications

  34. WindowsPhone ResourcesQuestions? Demos? The latest phones? Visit the Windows Phone Technical Learning Center for demos and more… • Business IT resources • blogs.technet.com/b/windows_phone_4_it_pros Developer resources craete.msdn.com Experience Windows Phone 7 on-line and get a backstage pass www.windowsphone.com

  35. Win a Windows Phone Contest SESSION CONTEST* HAT CONTEST* • QUESTIONS? Go to the WPC Information Counter at the TLC • How do you enter? • During each Windows Phone session the moderator will post a question;the first person to correctly answer the question and is called on by the moderator will potentially win • Enter by visiting the Windows Phone booth, accepting a free Windows Phone branded hat, and wearing that hat during the Event • How am I selected? * Restrictions apply please see contest rules for eligibility and restrictions. Contest rules are displayed in the Technical Learning Center at the WPH info counter • Each day of the event, a Windows Phone representative will randomly select up to 5 people who are observed wearing their Windows Phone branded hat

  36. Resources • Connect. Share. Discuss. http://northamerica.msteched.com Learning • Sessions On-Demand & Community • Microsoft Certification & Training Resources www.microsoft.com/teched www.microsoft.com/learning • Resources for IT Professionals • Resources for Developers http://microsoft.com/technet http://microsoft.com/msdn

  37. Complete an evaluation on CommNet and enter to win!

  38. © 2011 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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