Understanding Emotional Intelligence (EQ). Becky Sandifer, Phd Certified Executive Coach ExecutiveTalk Solutions. Road Rage. Mistakes Publicly Exposed. Like Nails on a Chalkboard. What Got You Here Won’t Get You There. Marshall Goldsmith. Emotional Intelligence Explained.
Understanding Emotional Intelligence (EQ) Becky Sandifer, Phd Certified Executive Coach ExecutiveTalk Solutions
What Got You Here Won’t Get You There Marshall Goldsmith
Emotional Intelligence Explained It includes knowing your feelings and using them to make good decisions; managing your feelings well; motivating yourself with zeal and persistence; maintaining hope in the face of frustration; exhibiting empathy and compassion; interacting smoothly; and managing your relationships effectively.
Personal Competence Self-Awareness Recognize the signs You recognize your own emotions and how they affect your thoughts and behavior, know your strengths and weaknesses, and have self-confidence.
Emotional Intelligence Resource Emotional Intelligence 2.0 by Travis Bradberry & Jean Greaves
Self-Awareness Strategies Quit treating your emotion as good or bad Observe the ripple effect from your emotions Lean into your discomfort Know who you are and what pushes your buttons Don’t be fooled by a bad mood Don’t be fooled by a good mood, either Stop and ask yourself why you do the things you do Visit your values Check Yourself Spot your emotions in books, movies, tv, and music Seek feedback Get to know yourself under stress
Personal Competence Self-Management Out of control emotions You’re able to control impulsive feelings and behaviors, manage your emotions in healthy ways, take initiative, follow through on commitments, and adapt to changing circumstances.
Self-Management Breathe right Create an emotion vs reason list Make your goals public Count to 10 Sleep on it Talk to a skilled Self-Manager Visualize yourself succeeding Clean up your sleep hygiene Focus your attention on your freedoms, rather than your limitations Speak to someone who is not emotionally invested to your problem Learn a valuable lesson from everyone you encounter Put a mental recharge into your schedule Accept that change is just around the corner
Emotional Hijacking Quick, sudden reaction Very strong emotion In the end, you realize you did something really inappropriate
Social Competence Social Awareness • You can understand the emotions, needs, and concerns of other people, pick up on emotional cues, feel comfortable socially, and recognize the power dynamics in a group or organization.
Social Awareness Strategies Greet people by name Make timing everything Develop a Back-pocket question Clear away the clutter Live in the moment Go on a 15-minute tour Practice the art of listening Go People Watching Understand the rule of the culture game Test for accuracy Step into their shoes Seek the whole picture Catch the mood of the room
Social Competence Relationship Management Involves how we: Influence others Communicate Resolve conflict Lead Act as a change catalyst Collaborate and cooperate Work in a team
Relationship Management Strategies Enhance your natural communication style Avoid giving mixed signals Take feedback well Build trust Don’t get mad on purpose Don’t avoid the inevitable Complement the person’s emotions or situation When you care, show it Explain your decisions, don’t just make them Make your feedback direct and constructive Align your intention with your impact Offer a “fix-it” statement during a broken conversation Tackle a tough conversation
Becky Sandifer, PhD 512-968-5299 firstname.lastname@example.org