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Enhancing Access to Services: Programming Stages and Tools

This internal seminar in Amman, December 2009, delves into tools and strategies related to access to services. From observation and analysis to decision-making on support and intervention levels, this session presents a comprehensive framework for improving service accessibility. Explore the intricate details of service domain analysis, stakeholder mapping, and decision-making processes to enhance service provision efficiently and effectively.

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Enhancing Access to Services: Programming Stages and Tools

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  1. PROGRAMMING STAGES AND TOOLS that are related to the ‘ACCESS TO SERVICES’ Access to Services, internal seminar Amman, December 2009

  2. Nothing new compared to our classical programming framework. Reminder: • Observation of the situation • Analysis of the problem(s) • Programming of objectives and strategy • Action plan • Evaluation of programming and programming of evaluations

  3. Observation and analysis

  4. What is particular for the services domain? Observation and analysis tools • Analysis of the local context • Analysis of the actors Types of decisions • Decision on the types of services that HI will support/ invest in • Decision on the types of actors being enforced by HI • Decision on types of concrete support ; • Support of lobby actions? (tool 11) • Decision on the level of intervention (service/ village or community, regional, local)

  5. Analysis of local context • Policies – do they exist, in which form? (tool 1) • ‘Administrative’ contextrelated to the organisation of services systems (per domain or sector) (tool 2) • Existingspectrum of services at local level and at national level(tool 3) • Analysis of the accessibility of services (at local and national level) (tool 4) • Analysis of the quality approach related to services (tool 5) • Mapping of good practices

  6. Analysis of the local stakeholders • Analysis of providerstypology, per domain or sector(tool 6) • Mapping of professionals(tool 7) • The place of public authoritiesin the process of service provision (tool 8) • The place of users in the process of service provision (tool 9) • Other significant actors in the field of service provision, their roles and intervention modalities (tool 10)

  7. Types of decisions • Decision on the types of services that HI will support or invest in; if the case, decision on the concrete service that will be targeted; • Specialised/ mainstream? • Decision on the types of actors that will be enforced by HI; • Change. Time. Resources. • Decision on the type of concrete support; • Lobby? Whom we support to do that? • Decision on the level of intervention (service/ village or community, regional, local).

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