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EDF Knowledge Base

The report summarizes usability findings from January 2008 test results, addressing navigation difficulties, search challenges, and user suggestions. Steps taken include redesigning layout, improving content retrieval, and enhancing technology integration.

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EDF Knowledge Base

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  1. EDF Knowledge Base Usability Follow-up Demo January 2008

  2. Test results addressed (1 of 2) • Home page navigation: moderately difficult • Problem: users studied page a long time before clicking • Solution: • title banner • drill-down from a few categories • each category is explained • Search very difficult • Problem: users tried several searches; studied results lists, often without clicking any items • Solution: • improved software from tool vendor • improved concept tagging by help authors • New help topic on searching

  3. Test results addressed (2 of 2) • Toolbar: confusing • Problem: not noticeable; redundant with browser • Solution: larger, specialized tools only, improved tool tips • Glossary: easy • Not broken, not fixed

  4. Demo • New title & banner • New home page & drill downs • Expandable items • Toolbars (both) – compare home, favorites • Navigation pane • Search • tool installation • publication • user defined properties • web • Sue Evans • training guides • series • flag replication

  5. Users’ top comments & suggestions • Bland appearance; columns out of whack • Overwhelming amount of content on home page • Ambiguous major headings • Links on the main page are not descriptive • Search functionality is not intuitive • Unique country processing app. needs to go live • Layout of document links & abstracts is confusing • Toolbar isn’t noticeable; also needs better tips • Left pane needs hierarchical TOC • Country codes need link to db for accuracy • Users need to be able to add/modify content

  6. Steps taken (1 of 3) • Improve appearance & organization: • Simplify the home page • Make the toolbar larger with better tool tips; include all tools needed to avoid alternating w/browser toolbar • Redesign the page layout • Eliminate drop-down abstracts for documents; use “summary” instead of “abstract” if needed

  7. Steps taken (2 of 3) • Improve content retrieval: • Convert long documents to help topic chunks for easier search, retrieve, scan, & use • Modify the Search feature’s method of operation (provided by help authoring tool vendor in patch release) • Provide search tips

  8. Steps taken (3 of 3) • Enhance technology: • Link to country name database • Finish the country processing app. • Enable user content contribution (requires software upgrade; may use Sharepoint instead)

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