PAR CONFERENCE Homeland Defense A Provider’s Perspective Lessons from TMI Dennis Felty

1. PAR CONFERENCE Homeland Defense A Provider’s Perspective Lessons from TMI Dennis Felty http://www.keystonehumanservices.org/ November 15, 2001

2. Homeland Defense The Threat • Mechanical • Explosive • Biological • Chemical • Nuclear • Cyber

3. Homeland Defense -Purpose The purpose of homeland defense is to minimize the threat and in the event of an attack minimize the damage and consequences. • As best as possible, protect the people for which we are responsible. • Assure that essential services continue to be available. • Assure the work of the organization continues. • Minimize the impact of the enemy threat.

4. Threat Analysis

5. Homeland Defense Regional Evacuation Almost all Homeland Defense threats have a potential for requiring a large-scale, rapid, regional evaluation.

6. Homeland Defense Lessons from TMI • A regional evacuation of 50 to several hundred miles is probable. • The threat area is primarily downwind. • A decision to evacuate may be short notice. • A coordinated evacuation order may not be possible. • Communication resources may not be usable. • In a crisis you will quickly loose your ability to evacuate. • Government plans may not be adequate. • Public information and media reports will be confusing, contradictory and unreliable.

7. Homeland Defense Lessons from TMI Agencies may want to make it a condition of employment that all management staff must evacuate with the agency and may want to extend the requirement to all staff. Such a requirement must be contingent on an adequate evacuation plan that assures the security of employee family members. Benefits of evacuating with the agency include: • Continued employment, benefits and income. • Employment opportunity and income for family members. • Priority access to resources and information. • Payment of evacuation expenses. • Fulfilling responsibility to family and people supported.

8. Homeland Defense Lessons from TMI There must be an expectation that all staff will report to work in the event of a regional crisis. This expectation should be established in advance and may be a condition of employment. Management and executive staff must have this requirement as a clear condition of employment.

9. Homeland Defense Plan I. Identification of Threats • Mechanical • Explosive • Biological • Chemical • Nuclear • Cyber

10. Homeland Defense PlanII. Regional Evacuation Procedures & Policies • Delegated evacuation decision and accountability • Role of consumers and their families • Role of employees and their families Benefits of Homeland Defense Policy to employees Employment of family members Reimbursement of evacuation expenses • Accessibility of plan and procedures • Supplies and equipment • Redundant email addresses and web URLs • Leadership emergency contact information Cell phone numbers Primary email addresses Secondary email addresses Parent and sibling contact information

11. Homeland Defense PlanIII. Regional Evacuation Sites • Multiple sites identified in plan Geographic diversity - upwind of prevailing winds Adequate distance • Contact and location information on evacuation sites • Advance decision on evacuation scenarios • Mutual support evacuation agreements

12. Homeland Defense PlanIV. Communication • Contact numbers during and after evacuation • Where and how to report in • Appointment of Information Officer(s) • Role of internet • Reports to and communication with funders, counties and states • Contact with family members • Leadership home office capacity • Laptop computers for leadership staff • Internet access • Homeland Defense Plan • Agency policies and procedures • Agency contact information • Table of organization • Address, directions, staff names and phone number of each home • Name and address of persons served • Family contact information for persons served • Cell phones for leadership staff

13. Homeland Defense PlanVI. Program and Services • Access to records and contact information • Medication and prescriptions • Health care • Evacuation care of medically fragile persons • Identification Consumer Employee • Ability to train new workers • Food • Water • Medical and first aid supplies • Deployment of resources to need areas • Consolidation • Who will be evacuated and who is responsible for their own safety

14. Homeland Defense PlanV. Administration • Access to cash, lines of credit and accounts payable functions • Ability to meet and issue payroll • Ability to employ family members and other workers • Ability to bill • Role of bank Access to banking services Access to lines of credit • Redundant Internet and email capability Redundant ISP and web hosting capacity Ability of senior staff to author web pages and FTP Multiple email addresses • Communication administration • Recovery of costs and losses

15. Homeland Defense PlanVI. Media and Public Information • Press releases • Media contacts • Death and injury notification Family Media Internet • Death and injury benefits

16. Homeland Defense PlanVII. Governance • Contact information for Board Members • Decision making during homeland emergency • Board Member check-in policy • Board Member briefing policy

17. Laptop Computers Laptop computers for leadership staff might include: • Internet access • Homeland Defense Plan • Agency policies and procedures • Agency contact information • Table of organization • Address, directions, staff names and phone number of each home • Name and address of persons served • Family contact information for persons served • Board of Directors contact information • Web authoring software • FTP software with access codes • Web site accessible on hard drive

18. Home Office Capacity Reports from the World Trade Center attack suggest that companies that had employees with extensive home office capacity did better in being able to restore and maintain operations. Such resources for leadership staff located at their home might include: • Computer • Internet access • Email (primary and secondary) • Fax • Phone • All information provided for “Leadership Laptops” • Web authoring software (Front Page) • File Transfer Protocol (FTP) software with necessary access codes

19. Role of the Internet In a serious attack the internet is likely to be one of the more stable and accessible communication options. The agency web site can serve as a source of general information on evacuation, location of consumers and staff, contact information, evacuation plans, policies and procedures, etc. Leadership staff should have laptops with web authoring software and file transfer protocol with necessary access codes. During a Homeland Defense Emergency the agency web might include: • General information • Homeland Defense Plan • Contact and check-in information • Staff • Consumers • Families • Location of evacuation sites

20. Homeland Defense Role of Employee Families • Must not require employee to choose between work and family! • Establish and communicate significant benefits of evacuating with the agency. • Establish and communicate evacuation plan. • Provide for safety and support of family during evacuation. • If employee evacuates with their family, require each employee to take one to two persons with them. • Establish expectation that family members will work and will be paid as needed. • Reimburse employee for evacuation expenses including family related costs (keep receipts). • Provide post trauma incident debriefing

21. Homeland Defense Mutual Support Agreement • 24 hour phone answering during crisis • Administrative support • Computer and Internet support • Staff and consumers supported as guests in homes • Medical support for medically fragile persons • Office space and resources • Internet access • Staffing support at evacuation locations

22. Homeland Security Internet Resources http://www.keystonehumanservices.org/links.html#hs