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Case Study

This case study explores a 2-year pilot program aimed at meeting the investigation needs of UNHCR partners, enhancing UNHCR-NGO cooperation, and reducing incidents of misconduct. The program successfully completed 14 investigations and trained 8 investigators.

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Case Study

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  1. Case Study 2015 / 2016 Pilot Programme NGO Investigation Special Roster

  2. Purpose and Objectives • Accountabilitydemandsplaced on the NGO community in 2014 createdrequest by NGO community for support to meetthesedemands – particulary in the area of investigations of staff misconduct • Objectives: • help meet the needs of UNHCR partners in investigatingallegations of misconduct • strengthen UNHCR-NGO cooperation in third party investigations • boost the accountability and quality of performance of UNHCR partnerswhilepositivelyimpacting on theseNGOs’ internalinvestigationprocedures and capacities • reduce incidents of abuseagainstpersons of concern • ensure more efficient use of financial, physical and human resources • strengthen the credibility of humanitarianactors.

  3. PilotOverview • UNHCR commissioned the DanishRefugeeCouncil (DRC) to manage the pilot • Recruitment of investigator rosterthroughwebpage • Investigationpoliciesrefined and training methodsestablished • Investigatorstrained on methodology Results: 21 initialrequests for assistance from NGOs 14 investigationscompleted 8 investigatorsdeployed with 6 retainedthrough end of pilot Project fundingendedafter 2 yearcontractexpired

  4. LessonsLearned • Despiteinitialdemands for assistance – NGOs made fewrequests • PossibleReasons for Lack of Demand • Availability of servicesnotwellknown to the NGO community • Use of an NGO partner to manage the servicesmayhavecreatedconcernsaboutconfidentialityamongstotherNGOs • Project fundingceasedafter 2 years – projectnotgivenenough time to establish use • NGO supportneeds over the accountabilitylifecyclenotunderstood or notmet– investigationsmaynothavebeen the realneed of the NGOs

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