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Kick Start Knowledge Management. Delhi K-Community Learning Session.

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Kick start knowledge management

Kick Start Knowledge Management

Delhi K-Community Learning Session


  • Knowledge management can be defined as "the harnessing of a company's collective expertise wherever it resides and the distribution of that expertise to the right people at the right time. It's not a product but a process-the process of gathering, managing, and sharing your employees' knowledge capital.“

    - GartnerGroup


Can knowledge be managed
Can Knowledge be Managed? company's collective expertise wherever it resides and the distribution of that expertise to the right people at the right time. It's not a product but a process-the process of

Ask yourself!

  • Can’t manage what you can’t measure

  • Where does knowledge exist?

  • Can technology create/manage knowledge?



Knowledge facts
Knowledge facts! and only between two ears.

  • Knowledge is about context

  • Knowledge cannot be transferred

  • Knowledge sharing is voluntary

  • We share knowledge with right audience

  • We trade knowledge

  • Knowledge travels faster in informal networks

  • Formal : Informal network ratio = 1 : 1000

  • Knowledge is leaky


Some km myths
Some KM myths! and only between two ears.

  • KM is about ‘implementation’

  • KM is a set of procedures

  • KM can be outsourced

  • KM is about storing knowledge

  • KM is about enhancing knowledge supply

  • KM always helps innovation

  • KM is about building a knowledge-based organization


Typical situations we face
Typical situations we face and only between two ears.

  • Information is there, but can’t find it.

  • Delivered in the past, but out of touch, therefore redo the work.

  • Can’t find any experts due to "brain drain“

  • Resource is away and nobody knows how to finish ‘that’ crucial contract

  • Search returned 187 items. Which one is relevant?

  • Development team used old specifications

  • Can’t find all project documents at one secure place


Some km mistakes
Some KM mistakes and only between two ears.

  • Weak guiding strategy

  • Let’s go shopping

  • Build it and they will come

  • Document-centric approach

  • Big-Bang implementation approach

  • Supply-side solution approach

  • Starting with a low-profile project


Some km mistakes1
Some KM mistakes and only between two ears.

  • KM initiatives are supplementary

  • Quantity v/s Quality

  • Heavy taxonomy, weak search

  • Lengthy KM assessments

  • Where’s the ROI?

  • Too many portals

  • Too many protocols


What do you want to do
What do you want to do? and only between two ears.

  • Share solutions to customer problems in a BPO?

  • Help groups or teams collaborate and share work?

  • Locate people with specific skills or create CoPs?

  • Manage unstructured content repositories?

  • Provide customized access to existing information?

  • Document, model and execute business processes?


Challenges in km
Challenges in KM and only between two ears.

  • People

    • Resistance to change

    • Culture

    • Awareness

    • Accountability

    • Collaboration (WIIIFM)

    • Priorities

    • 90-9-1 rule

    • Know – Tell – Write

    • Leadership support

  • Process

    • Business direction

    • Strategies

    • Decision making

    • Documenting

  • Technology

    • Virtualization

    • Scalability

    • ROI

    • Information overload


Simple rule
Simple Rule and only between two ears. 

  • Promote values

  • Learn, Collaborate, Build Relationships, Encourage Dialog, Induce Critical Thinking

  • Make it easy for ‘them’!


Questions
Questions! and only between two ears.


Open house discussion

Open-house Discussion and only between two ears.

Thoughts, Ideas, Opinions, Queries, Critical analysis, Next steps!

Share your feedback: http://kcommunity.ning.com/group/delhikcommunity


Thank you

Thank you! and only between two ears.

Vikash & Sandeep (for the commute and venue)

K-Community, LinkedIn, Facebook, Skype


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