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A CIO’s Perspective on IT

A CIO’s Perspective on IT. Larry Schork (408) 406-6909 lschork@earthlink.net. Outline. About the Speaker What is IT’s Domain IT’s Value Proposition Enablers/Inhibitors Startups Case Studies Looking Forward. About the Speaker - Brief History. Account Manager/Professional Services

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A CIO’s Perspective on IT

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  1. A CIO’s Perspective on IT Larry Schork (408) 406-6909 lschork@earthlink.net

  2. Outline • About the Speaker • What is IT’s Domain • IT’s Value Proposition • Enablers/Inhibitors • Startups • Case Studies • Looking Forward

  3. About the Speaker - Brief History • Account Manager/Professional Services • Mainframes – COBOL/4GLs • Consulting • Mainframe, Mini, PCs • Senior IT Project Manager – Apple/Sun • Large deployments • Technology • CIO – Rational/Metricom/Loudcloud/Whoosh

  4. Fundamental Questions • IT, IS, MIS, DP, CIS - ??? • Why Does IT Exist? • What Value Does IT Have? • What is IT’s Scope? • Does IT Really Matter?

  5. IT Components • Infrastructure – Data Centers/Servers/Disk/Telephony/PC • Network – Devices/Connections/Remote Offices • Middleware – Mail/Directory/Web • Applications – ERP/CRM/SFA • Internet – Portal/Data Warehouse/Ecommerce

  6. IT’s Value Add • Business Enabler/Partner • User Empowerment • Cross-Functional Perspective • Driver for Business Process & Change • Customer Service Orientation • Provider of Technology Infrastructure

  7. Enablers • Applications Availability • Technology Improvements • Help Tools – IT & End User • Reduced Costs • Emerging Standards • Knowledge Base • People Skills

  8. Inhibitors • Executive Understanding • Execution Speed • User & Vendor Management • Costs • Communication

  9. Startup Challenges • Business Alignment – No Maturity • Focus – Can Change • Delivery – Aggressive Timelines • ROI – Does it Make Sense? • Staffing – Lack of Resources • Technology – What to Choose? • Infrastructure – Little • Cash

  10. Case Study – Rational SW • Business – Software Company (Rational Rose, Visual Modeller, Clearcase) • IT challenges • Infrastructure/Team/Limited Budget • Growth & Business Integration • Implementation • Resources through Acquisition • CRM Implementation • Results • CRM less than Successful • Infrastructure Outsourced ($18M - $42M)

  11. Case Study – Metricom • Business - Nationwide Wireless Internet Network - • IT Challenges • Limited Systems to Support Business • Skillsets & Process • Engineering • Implementation • RF Design & Deployment Tools • OSS – Required for Funding • Network Support Systems • Results • Successful Deployments • Not Able to Save Company

  12. Case Study – LoudCloud • Business – Managed Service Provider • IT Challenges • Exploding Growth – People, Locations • Matruity • Implosion • Implementation • ERP/Data Warehouse/KnowledgeBase • Support Systems • OSS • Results • Successful Support • OSS Not Deployed – Business Sold

  13. Case Study – Whoosh • Business – Wholesale Broadband Wireless • IT Challenges • Exploding Growth – People, Locations • Maturity • Implosion • Implementation • ERP/Data Warehouse/KnowledgeBase • Support Systems • OSS • Results • Successful Support • OSS Not Deployed – Business Sold

  14. Future Positives • Competency – IT & Business • Technical Capabilities • Reduced Costs • IT Recognition

  15. Career Challenges • Outsourcing - Short Term or Long Term • Reduced IT Demand • Competitive Job Market • Complexity • Salary Issues

  16. Q&A

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