Customer care and grievance handling. Why care the customer?. They feed us – the reason for our existence Our salaries depend on the revenue and taxes They got a choice – if not satisfied, they can leave us We are one of their choice; for us they are the only choice. Why care the customer?.
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----bad things spread quite faster
----they got money and other options
----they need not
----every system generally supports the customer only
----that only ensures our tomorrow
(i) Postmaster (Gazetted)
(ii) Divisional Office
(a) Issue of enquiry note
(b) Addressing letter to the complainant