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Grievance and Grievance Procedure Unit 13

Grievance and Grievance Procedure Unit 13. Grievance. According to the Dictionary of Human Resource Management:

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Grievance and Grievance Procedure Unit 13

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  1. Grievance and Grievance ProcedureUnit 13

  2. Grievance • According to the Dictionary of Human Resource Management: • Grievances are sources of discontent amongst employees. Common grievances concern management style and treatment of workers, deductions from wages, work organization that leads to job stress or health and safety problems, and poor facilities for rest and refreshment at work.

  3. Grievance • Dale Yoder defines it as: "a written complaint filed by an employee and claiming unfair treatment". • Prof. Jucious defines grievance as: “any discontent or dissatisfaction, whether expressed or not and whether valid or not, arising out of anything connected with the company that an employee thinks, believes or even feels unfair, unjust or inequitable.”

  4. Why do Grievances Arise • 1. Promotions; • 2. Amenities; • 3. Continuity of Services; • 4. Compensation; 5. Disciplinary action; • 6.Fines; 7.Increments; • 8. Wages; 9. Acting Promotion; 10. Recovery of dues; 11. Safety appliance; 12. Superannuation; 13. Supersession; 14. Transfer; 15. Victimization; 16. Conditions of work.

  5. Grievance Handling • Receive and define the nature of the dissatisfaction. • Get the facts • Analyze and divide • Apply the answer • Follow up

  6. Common Errors • Stopping too soon in the search of facts; • Expressing a management opinion prior to the time when all pertinent facts have been discovered; • Failing to maintain proper records; • Resorting to executive fiat or orders instead of discussion and conference to change minds; • Setting the wrong grievance-a mistake which may in turn produce a second new grievance. • Follow up is the step in the procedure that tells us when a mistake in handling has been made.

  7. Grievance Handling Procedure • According to the Dictionary of Human Resource Management: • An industrial relations procedure through which employees can raise problems or complaints about their employment, working conditions, and management behaviour. In most cases procedures consist of a number of stages, which begin with the individual employee raising a grievance with his or her immediate supervisor.

  8. Grievance Handling Procedure • A grievance should be dealt within the limits of the first line supervisor. • The appellate authority should be made clear to the employee so that if he cannot get satisfaction from his immediate supervisor, he should know the next step.

  9. Grievance Handling Procedure c) The grievance should be dealt with speedily. d) In establishing a grievance procedure, if the grievance is against an instruction given by a superior in the interest of order and discipline, the instructions must be carried out first and then only employee can register his protest.

  10. Grievance Handling Procedure

  11. Procedure • Initial step • Intermediate step • Final Company-union step • Arbitration

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