1. Team-Building/Maintenance AERSP 401A

2. Team-Building Behaviors • Confronting: insisting that the team deal with issues that it appears to want to avoid • Gatekeeping: providing opportunities for all members of the team to contribute • Mediating: intervening to clarify the respective positions of two or more disputants • Harmonizing: finding areas of agreement in the arguments of two or more team members • Supporting: reinforcing the right of each team member to speak or to have his/her opinion discussed • Process-observing: paying attention to, and commenting on, what goes on in the team

3. Obstructing Roles in Teams • Shutting off: silencing a member by interrupting, changing the subject, or putting down • Analyzing: putting labels on or suggesting motives for another’s behavior • Dominating: taking over a meeting and preventing others from contributing • Yes-butting: seeming to agree or respect another’s position before arguing against its validity • Naysaying: being negative about ideas or suggestions before they are really considered

4. Arriving at a Consensus • Encourage all participants to have a full say • Emphasize positives • Find out how serious the negatives are • Keep summing up the areas of agreement

5. Stages in a Team’s Development • Forming • still just a group if individuals • getting acquainted • learning each other’s strengths • starting to develop communications and decision-making skills for this team

6. Stages (cont’d) • Storming • disagreeing • struggling for power • confused about team’s functioning Acknowledge conflict as normal Work on communications/decision-making Focus on team’s mission

7. Stages (cont’d) • Norming • now becoming a team • improving interaction • depending upon each other’s strengths Continue using team-building skills (especially process-observing)

8. Stages (cont’d) • Performing • producing results • dealing with conflict routinely • supporting each other Continue using team-building skills Various events may return team to earlier stage