1 / 10

SUPPORTING THE SUPPORT WORKERS

SUPPORTING THE SUPPORT WORKERS. Ann Corbett & Jodie Morris Clinical Nurse Facilitators End of Life Care. Our initial motivation…. Health Care Assistants - Provide the majority of day-to-day care for patients Are the predominant bedside nurses

pelham
Download Presentation

SUPPORTING THE SUPPORT WORKERS

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. SUPPORTING THE SUPPORT WORKERS Ann Corbett & Jodie Morris Clinical Nurse Facilitators End of Life Care

  2. Our initial motivation… • Health Care Assistants - • Provide the majority of day-to-day care for patients • Are the predominant bedside nurses • Are visible / available to relatives and carers • Are often regarded as indispensable • Have little if any opportunities to access communication training

  3. Why we did it… • EOL Care strategy (2008) emphasised the importance of communication training at all levels • Feedback from education sessions highlighted that HCAs lacked confidence in difficult communication • EOL complaints

  4. How we approached it… • Training needs analysis (TNA) • Undertook advanced communication training • Included the help of a counsellor • Formulated a teaching plan • Designed an application form • Devised pre and post evaluation tools

  5. What we did… • Based on the “Connected” advanced communication course we - • Devised a two day course • Employed actors • Used filmed interactive role play • Applied constructive feedback • Utilized communication exercises

  6. What we learnt… • HCAs are keen and enthusiastic • They feel under valued • Increased confidence - from pre and post questionnaires • There is a need for communication training for HCAs • Role play and constructive feedback was invaluable

  7. From the evaluations… • The participants reported increased confidence by at least 70% in – • discussing EOL care with relatives / carers • discussing EOL care with patients • discussing death / dying with relatives • challenging behaviour of relatives

  8. On Reflection… • Slight restructure • Accommodate maximum learning experience • Decreased group size to 8 • Extend exposure to different scenarios • Improve group dynamics • Compounding relationships (feeling safe)

  9. Where do we go from here?... • Run 4 courses a year as part of ongoing training in EOL care • Enabling 32 HCAs to be trained over a one year period • Apply for the course to become accredited • Secure ongoing funding • Extend the training to include all staff exposed to EOL care

  10. References DOH (2008) End of life Care Strategy Levinson et al (1997) Physician - Patient communication

More Related