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AutoStore automates the secure flow of information, accelerating how people and businesses realize their full potential. Insurance – Claims Processing. Insurance – Claims Processing. Insurance companies typical challenges are:. Costs. Labor & Paper Handling. Security.

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Presentation Transcript
slide1

AutoStore automates the secure flow of information, accelerating how people and businesses realize their full potential.

slide3

Insurance – Claims Processing

Insurance companies typical challenges are:

Costs

Labor & Paper Handling

Security

Risk Mitigation & Regulatory Compliance

Inefficiencies

Slow & Error Prone Workflows

slide4

…but costs are nothing compared to retaining customers…

Customer Satisfaction

The first real interaction with a customer is when a claim is submitted

slide5

Typical Branch Claims Process

Over 10 Touch Points = Risk + Time

6

2

LOB Server

3

DMS

LOB

Service Center

5

ECM Server

Local

Office

HQ

Office

1

4

slide6

Client

Claims Processing with NSi

Email confirmation

Email

Service Center

User Authenticated

LOB Server

Branch Office

…automation in less than 10 seconds

ECM Server

slide7

Why not turn Copiers/MFDs and Mobile Devices into “ATM like devices” for internal process automation?

slide8

What can you do in 10 seconds?

Copier or Mobile Device (with NSi)

Login (pin code)

Scan or upload documents for a business package

Review status of workflow

Address exceptions or missing documents

ATM

Login (pin code)

Fast-Cash $100

Get account balance

slide9

Leslie Hunt

Client

Tom Ridge

Insurance Company

Auto Adjuster

Story: Claims Processing

Total Loss Workflow

slide11

Leslie Hunt

Client

  • Major Accident
  • Determined as Total Loss
  • Paperwork Required
slide12

Tom Ridge

Insurance Company

Auto Adjuster

  • Charged with Processing Claim
  • Capturing Required Documents
  • Ensuring Accuracy and Superior Customer Service
slide13

Tom Ridge

Insurance Company

Auto Adjuster

Tom is inspecting the vehicle and determines it to be a Total Loss

slide14

Tom Ridge

Insurance Company

Auto Adjuster

Pin

12345678

Login

slide15

Tom Ridge

Insurance Company

Auto Adjuster

Claims

Exceptions

History/Status

slide16

Tom Ridge

Insurance Company

Auto Adjuster

New Claim

Existing Claim

slide17

Tom Ridge

Insurance Company

Auto Adjuster

History/Status

Existing Claim

98543 – Leslie Hunt

Status

Pending

Determination

Total Loss

Document Type

Photo of damaged vehicle

Signature

slide19

nsi

Service Center

slide20

Leslie Hunt

Customer

Tom Ridge

Insurance Company

Auto Adjuster

T

Tom instructs Leslie to bring in required documents to close the Total Loss Transaction

slide21

Leslie brings in documents

Leslie Hunt

Customer

T

slide22

Example Claim Package

Police Report

Power of Attorney

Odometer Statement

Total Loss Statement

Check List

Mix of External and Internal Documentation

slide23

Tom Ridge

Insurance Company

Auto Adjuster

In the past, Tom would have placed the documents in a courier pouch.

Operation Center

1-2 Day Delay

Service Center

slide24

Tom Ridge

Insurance Company

Auto Adjuster

With NSi, Tom authenticates himself

1

At the front panel

AND/OR

2

Proximity Cards

AND/OR

3

Mobile

slide25

Tom Ridge

Insurance Company

Auto Adjuster

Since Tom is identified as an authorized user, he will see the eCourier button

Secure Scan

Secure Fax

eCourier

slide26

Tom Ridge

Insurance Company

Auto Adjuster

With NSi, Tom can just press the eCourier button on the “copier” to easily scan to the Service Center.

It’s that easy!

The same workflow in the Service Center can be leveraged as if the documents were mailed/couriered.

eCourier

Operation Center

Secure Transmission

Service Center

slide27

Secure Scan

Secure Fax

eCourier

eCourier

Secure Scan

Secure Fax

electronic workflow

Tom Ridge

Insurance Company

Auto Adjuster

Electronic Workflow

nsi

Service Center

email success notification

Tom Ridge

Insurance Company

Auto Adjuster

Email Success Notification

Service Center

Tom Ridge

Scan for Leslie Hunt, Total Loss Claim, Transaction ID = LH67895

We received a successful scan for Leslie Hunt, Total Loss Claim

All required documents were received:

Total Loss Power of Attorney

Odometer Disclosure Statement

Total Loss Statement

Checklist

slide30

Tom Ridge

Insurance Company

Auto Adjuster

  • Note that Tom did not have to:
  • Specify the DPI
  • Image Format
  • Quality Settings
  • Etc.
  • They were all programmed into the button “eCourier”

10 second automation

eCourier

Operation Center

Secure Transmission

Service Center

slide31

Operation Center

Service Center

  • Automatic
  • Deskew and Image Cleanup

eCourier

slide32

Operation Center

Service Center

  • Automatic
  • Deskew and Image Cleanup
  • Blank Page Removal
  • Page Orientation
  • Double Side Scanning
  • File Compression

eCourier

slide33

History/Status

Tom Ridge

Insurance Company

Auto Adjuster

Tom’s process of using “eCourier” was simple and streamlined,

…Tom also received a notification of success. Additionally, Tom could go to the MFD to get a “History/Status” Update

slide34

History/Status

Secure Scan

Secure Fax

eCourier

History/Status

slide35

History/Status

History/Status

Please click a transaction for more details

2:46p Hunt, L –In Process

1:30p Jones, T -Complete

11:55a Smith, R -Complete

10:05a Rogers, T -Complete

slide36

History/Status

History/Status

Title: Hunt, Leslie

Status: In Process

Scan Date: 2:46pm 7/20/2013

Documents: 4

Total Loss Power of Attorney

Odometer Disclosure Statement

Total Loss Statement

Checklist

slide37

Exception Processing

Tom Ridge

Insurance Company

Auto Adjuster

Tom’s process of using “eCourier” was simple and streamlined,

…but what if an exception occurred?

…such as a missing document to the transaction.

slide38

Exception Processing

Tom Ridge

Insurance Company

Auto Adjuster

Tom’s process of using “eCourier” was simple and streamlined,

…but what if an exception occurred?

…such as a missing document to the transaction.

slide39

Tom Ridge

Insurance Company

Auto Adjuster

Tom get’s notified of a problem in the submission

Service Center

Tom Ridge

Missing Document for Leslie Hunt, Transaction ID = LH67895

Missing Odometer Statement – 937842843.pdf

There was an error processing your Total Loss Claim submission for:

Account: Hunt, Leslie

Transaction ID: HL67895

Reason: There was a missing “Total Loss Odometer Statement”.

Request Action: Please submit this document. Attached is a coversheet to assist in this process.

slide40

Tom Ridge

Insurance Company

Auto Adjuster

Tom get’s notified of a problem in the submission

Required Document

We are missing the Odometer Statement

For: Hunt, Leslie

Scan the missing document on the MFD

Service Center

Tom Ridge

Missing Document for Leslie Hunt, Transaction ID = LH67895

Missing Odometer Statement – 937842843.pdf

There was an error processing your Total Loss Claim submission for:

Account: Hunt, Leslie

Transaction ID: HL67895

Reason: There was a missing “Total Loss Odometer Statement”.

Request Action: Please submit this document. Attached is a coversheet to assist in this process.

slide41

Exception Processing

Secure Scan

Secure Fax

eCourier

History/Status

slide42

History

History/Status

Title: Hunt, Leslie

Status: ** Exception **

Reason: Missing Odometer Statement

Scan Date: 2:46pm 7/20/2013

Received Documents: 3

Total Loss Power of Attorney

Total Loss Statement

Checklist

slide43

Exception Processing

Secure Scan

Secure Fax

eCourier

Exceptions

History/Status

slide44

Exceptions

Select Exception

Scan with Barcode

Exceptions

slide45

Required Document

We are missing the Odometer Statement

For: Hunt, Leslie

Scan the missing document on the MFD

Secure Scan

Secure Fax

eCourier

Select Exception

Scan with Barcode

slide46

Do we have to print out the barcode coversheet?

= No!

Required Document

We are missing the Odometer Statement

For: Hunt, Leslie

Scan the missing document on the MFD

slide47

Select Exception

Scan with Barcode

Select Exception

Exceptions

Scan with Barcode

Hunt, L - Odometer Statement

slide48

Secure Scan

Secure Fax

eCourier

Select Exception

Hunt, L – Odometer St

slide50

Exception Processing

Leslie Hunt

Customer

What if Leslie does not have a required document with her?

How can we support capturing those documents without her having to come back into the branch?

What if the barcode coversheet could also be used as an instructional sheet, and a fax coversheet?

slide51

Tom Ridge

Insurance Company

Auto Adjuster

Tom get’s notified of a problem in the submission

Required Document

We are missing the Odometer Statement

For: Hunt, Leslie

Scan the missing document on the MFD

Or provide this document to the client so they can:

Scan and email to: 937842843@acme.com

Fax this coversheet to: (800) 555-1212

Service Center

Tom Ridge

Missing Document for Leslie Hunt, Transaction ID = LH67895

Missing Odometer Statement – 937842843.pdf

There was an error processing your Total Loss Claim submission for:

Account: Hunt, Leslie

Transaction ID: HL67895

Reason: There was a missing “Total Loss Odometer Statement”.

Request Action: Please submit this document. Attached is a coversheet to assist in this process.

slide52

NSi solutions can be used to capture documents, not only from an MFD, but also:

  • Inbound emails (e.g. 937842843@acme.com)
  • Inbound faxes (e.g. 800-555-1212)
  • Web Forms
  • Integrations into Outlook and Notes
  • And even a Mobile Client
slide53

Branch Automation

Insurance – Claims Processing

Recap

  • Reduced Courier Cost
  • Eliminate 1-2 days of delay in processing

Tom used the “eCourier” button to easily replace the traditional courier process

eCourier

Tom was able to easily manage an exception either by scanning on an MFD, or using his Mobile device

  • Reduced delays in closing the transaction

Exceptions

Tom was able to easily see notifications and keep track of the status of the transaction

  • Increased visibility to the branch helping to expedite any exceptions

History/Status

slide54

15+ Years in Business

  • US HQ: Rockville, Maryland (USA)
  • EMEA HQ: Germany
  • South America HQ: Sao Paulo (Brazil)
  • Core Business:
  • Development of document driven distributed capture solutions.
  • Worldwide customer base : 4,200
  • Over 28,000 AutoStore™ servers
  • Over 280,000 connected devices
gartner
Gartner
  • Scalable server-based platform
  • Broad device support
  • Integrates with existing IT security infrastructure
  • 32+ connectors for ECM
  • Custom line of business integration

Gartner’s Competitive Landscape Report:Smart MFP Document Workflow Solutions

Publish: November 2010

Public link to report abstract

secure information exchange
Secure Information Exchange™

Mainframes

Production Printers

Multifunction Devices

(MFDs), Network Scanners

Groupware & Collaboration

Desktop apps

Content Management

Smartphones

and Tablets

File, Fax, Email

Desktop scanners

Custom Applications

ERP, Line of BusinessApplications

Office Printers

secure information exchange1
Secure Information Exchange™

Mainframes

Production Printers

Multifunction Devices

(MFDs), Network Scanners

Groupware & Collaboration

Desktop apps

Content Management

Smartphones

and Tablets

File, Fax, Email

Desktop scanners

Custom Applications

ERP, Line of BusinessApplications

Office Printers

slide59

Other Example Workflows

Banking

Support

Insurance

Hospitality

Retail

Financial

Distribute multi-state/national businesses

slide60

Requirements for Success

Easy to Use

Secure

Reliable & Scalable

with nsi easy to use
With NSi = Easy To Use

Secure Scan

Secure Fax

eCourier

secure
Secure

Secure Transmission

FileNet

(or other destination)

Secure Access

Several options available to ensure only the right person/group has access to scan to certain workflows.

slide63

Integrate with virtually

any backend system

Remote Offices

FileNet

SharePoint

Oracle/SQL DB

Central Data Center

Fax Server

Email Servers

Thousands of Devices

reliable scalable
Reliable & Scalable

Reliable – supporting 100,000 of MFDs automating critical workflows today

Scalable – can grow with your business needs both technically and through functionality

slide65

AutoStore automates the secure flow of information, accelerating how people and businesses realize their full potential.