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Lean – an Introduction. Agenda. What is Lean? Lean in HE Lean in Cambridge “ourcambridge”. ENERGISER !. ENERGISER!. ENERGISER!. Planning 90 Seconds. ENERGISER!. What is Lean?. An approach to continuously improving workplace activity. Two key concepts: respect for people
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Agenda • What is Lean? • Lean in HE • Lean in Cambridge • “ourcambridge”
ENERGISER! Planning 90 Seconds
What is Lean? • An approach to continuously improving workplace activity. • Two key concepts: • respect for people • continuous improvement • NOT a project but a way of working
5 Principles of Lean 1. Value – what do you need to do to deliver benefit to the customer? 2. Value Stream – what are the steps? 3. Flow – Enable smooth flow 4. Create Pull – carry out tasks only when required by customer 5. Achieve Perfection
What is Six Sigma? • Business Improvement methodology developed by Motorola. • High emphasis on quality management, uses statistical tools and the six sigma measure of process capability • Uses "Data driven problem solving" and "fact based decision making“ • We are concentrating on Lean today
Continuous Improvement - Kaizen Demings PDCA Cycle
Techniques A few examples • SIPOC • Process Mapping • Voice of the Customer • Metrics and Measures • 5S
Lean in HE? • Efficiency and Effectiveness in Higher Education – Sir Ian Diamond • A growing number of institutions worldwide • Lean HE Hub • Commonly applied to professional service activity • Increasingly teaching and research
Lean in Cambridge? • “Introduction to Lean in HE” training • Practitioner training • Multiple activities underway in multiple offices • Very much in line with the “ourcambridge” ethos
“ourcambridge” What is it? Who is included? Why? When?
“ourcambridge” and Lean • Lean principles • Framework for process improvement • Lot of work underway already • 440 people attended training since Aug 2017
Programme overview Aim: “To recognise and realise the potential of our professional services staff by improving staff morale and simplifying processes” Culture Values and Principles Engagement strategy Coordination. Knowledge sharing. Champions. Communities. • Change framework • Change management. Process improvement. Sponsorship & leadership. Communication Skills. Managing initiatives • Ways of Working • Digital workplace • Working practice • Communications • Work environment • Simplifying our Processes • Local initiatives • ourcambridge led initiatives • ourcambridge supported initiatives • ourcambridge endorsed initiatives • Supporting our Staff • Attract & Hire • Onboard & integrate • Develop & Grow • Employment Terms, Reward & Recognition • Support, Community & Wellbeing
Next Steps • What is the vision? • What are the challenges? • What needs to be reviewed? Plan the next steps.....
Further Information My Details: Linda.Spinks@admin.cam.ac.uk 01223 766706 For ourcambridge ideas and suggestions: ourcambridge@admin.cam.ac.uk “ourcambridge” website https://www.staff.admin.cam.ac.uk/projects/ourcambridge Want to learn more? https://www.training.cam.ac.uk and search for Lean