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CMIS 520 Managing Technology Jo Ellen Moore, Ph.D. Business Professionals in the Information Age The Extremes: “power users” accelerate their use of computer technology “humanists” view the technology-centered life as a human weakness rather than strength The Information-Enabled Manager

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cmis 520 managing technology

CMIS 520Managing Technology

Jo Ellen Moore, Ph.D.

business professionals in the information age
Business Professionals in the Information Age
  • The Extremes:
    • “power users”
      • accelerate their use of computer technology
    • “humanists”
      • view the technology-centered life as a human weakness rather than strength
the information enabled manager
The Information-EnabledManager
  • Somewhere between the power user and humanist
    • able to manage information with a human-centered and technology-enabled perspective
  • Multi-disciplined
    • business function
    • technology
the challenge today
The Challenge Today
  • To effectively manage information and technology
    • so that the right info gets to the right people at the right time
    • need to implement the right technology to support this
    • a mix of people, process, and technology
the step model
The STEP Model
  • 3-dimensional cube
    • Staff (S)
    • Information Technology (T)
    • Business Process (P)
  • To use the STEP Model
    • Assess the current status of the organization
    • Identify path to “ideal” point
lack of attention to people t p s
Lack of Attention to People (T,P,s)
  • May be holding on to old command-and-control structures
  • Need to empower workers with more responsibility and authority
  • People Enablement Tools
lack of attention to process t p s
Lack of Attention to Process (T,p,S)
  • May be holding on to old functional types of organizational structures
  • Need to think at business process level, rather than business function level
  • Process Enablement Tools
lack of attention to technology t p s
Lack of Attention to Technology (t,P,S)
  • May be holding on to notion of IS as a backroom function and not part of corporate strategy
  • IS dept needs to take a leadership role in folding technology into corporate strategy
  • Technology Enablement Tools
what to tackle first
What to tackle first?
  • What if (t,p,S) or (T,p,s) or (t,P,s)?