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Requisite Skills for IS Analytical Skills. Contemplative Questions. What skills are important for work in IS? Do I have these skills now? Or, do I need to acquire them? Why do I need them?. 2. 2. List of Skills. Analytical skills Systems thinking (see separate slides)

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contemplative questions
Contemplative Questions
  • What skills are important for work in IS?
  • Do I have these skills now? Or, do I need to acquire them?
  • Why do I need them?


list of skills
List of Skills
  • Analytical skills
    • Systems thinking (see separate slides)
    • Organizational knowledge
    • Problem identification
    • Problem analyzing and solving
  • Technical skills
  • Management skills (see separate slides)
  • Interpersonal skills (see separate slides)
organizational knowledge
Organizational Knowledge
  • Good systems analysts (and employees, in general) understand how organizations work. It is critical to your survival and success in your career.
    • e.g. Who makes the decisions? Who owns the data? Who will resist change? Whom do people follow?
    • Knowledge of specific functions and procedures of organization and department
    • How work officially and unofficially gets done
    • Internal policies, both formal and informal
    • External factors: Competitive and Regulatory Environment
    • Internal factors: Organizational Strategies and Tactics


problem solving
Problem Solving
  • A “problem” can be defined in many ways. A generic but useful definition may be a problem is
    • “A discrepancy between an existing and desired state of affairs”
  • Problem identification and problem solving are two different things
    • “A problem well-stated is a problem half-solved.”
    • “A most dangerous and common trap”
    • One of the most important and universal concepts you will learn in this course
problem identification and solving
Problem Identification and Solving
  • Identify the problem (The Identification)
  • Define the decision criteria (Start the Solving)
  • Weight the decision criteria
  • Develop alternatives
  • Analyze each alternative
  • Select an alternative
  • Implement alternative
  • Evaluate outcome of decision (End the Solving)

Which of these steps is most important?

some problems encountered with problem solving
Some “Problems” Encountered With Problem Solving
  • Failure to recognize existenceof a problem
  • Failure to define the correct problem
  • Failure to use all available information
  • Failure to recognize and question assumptions
  • Failure to consider a wide range of alternatives
  • Failure to address implementation issues
root cause analysis
Root Cause Analysis
  • Identify symptoms
  • Trace each symptom back to its causes
  • “The Five Whys”
  • “If there was one thing I wish I had learned when I was younger…”
  • Five whys




problem analyzing and solving
Problem Analyzing and Solving
  • Four Phases
    • Intelligence
      • All relevant information is collected
    • Design
      • Alternatives are formulated
    • Choice
      • Best alternative solution is chosen
    • Implementation
      • Solution is put into practice
technical skills for systems analysis
Technical Skills for Systems Analysis
  • Constant re-education is necessary as technology changes rapidly
  • Activities to keep skills up-to-date
    • Trade publications
    • Professional societies
    • Attend classes or teach at a local college
    • Attend courses sponsored by organization
    • Conferences and trade shows
    • Browse Websites
    • Participate in new groups and conferences
technical skills for systems analysis1
Technical Skills for Systems Analysis
  • Understanding of a wide variety of technologies is required
    • Microcomputers, workstations, minicomputers and mainframe computers
    • Data communication standards
    • Operating systems
    • Database and file management systems
    • Programming languages
    • Systems development tools and environments
    • Web development languages and tools
    • Decision support system generators
  • Skills of Successful Systems Analyst
    • Analytical
      • Systems Thinking
    • Technical
      • Change over time
      • Programming Languages
      • Operating Systems
      • Database Management Systems
      • Data Communications
      • Systems Development Techniques