Hosting to NHS CFH Standards THE FACTS Agenda Background What is Hosting to NHS CFH standards? Benefits for Practices Financial implications Addressing Practices’ concerns Finding out for yourself Section 1 Background Background
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GPSoC service levels are designed to measure how well the supplier is providing services to practices. These service levels include call answer times, availability of the system and system response times.
Where a supplier does not meet the service levels they are required to take remedial action and will face deductions from their service charges
Until end March 2009 practices can receive a DES Component 4 payment if they migrate to/are using a system that is hosted to NHS CFH standards.
Where a practice is migrating to a system that is hosted to NHS CFH standards the deployment costs will largely need to be met locally but ongoing service charges will be funded by NHS Connecting for Health.
Some practices are concerned about relying on N3 to access their data at the supplier’s data centre. Loss of N3, power and access are just some of the things that can go wrong at a practice. See the GPSoC website for details of the business continuity services offered by suppliers to reduce the impact of these potential problems.
Practices and patients are rightly concerned about unauthorised access to patient data. The NHS CFH standards for hosting include strict controls over system access and records of all access to a patient’s record. In addition, expert security testing is undertaken to test and protect against unauthorised access to the hosted facility.
Not all third party applications that are available for use with practice based clinical systems are compatible with the hosted systems – check with suppliers when you are considering migration to a hosted system.
There are no changes to data ownership as a result of moving to a hosted solution
Performance of the Hosted Service
Some practices experience longer response times on a hosted system. This will vary depending on the system – check with suppliers and with other practices who are already using the hosted service