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Enhancing Responsible Gambling: The Queenstown Exclusion Process Study

This report by Rose Fraser from Queenstown Oasis Centre delves into a multi-venue exclusion analysis involving 11 venues, 112 VGM’s, and 10 societies. The study also discusses the workings of the exclusion process, challenges faced, and solutions for venue operators. Key discussions with the DIA emphasize relationships as the key to success and future plans.

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Enhancing Responsible Gambling: The Queenstown Exclusion Process Study

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  1. The Queenstown Multi-Venue Exclusion Report Rose Fraser, Queenstown Oasis Centre

  2. The Queenstown Gambling Environment • 11 Venues (Queenstown-Lakes District) • 112 VGM’s • 10 Societies • 2 Casinos with 161 VGM’s

  3. Key Points Number of Reasons for Implementation of a Multi- Venue Exclusion Process: • MVE Works! • For Venues Operators, the DIA’s focus is to make it as easy as possible. • If you “Knowingly” allow PG’s to enters or play, then “we have an issue with you” • For the Problem Gambler its is an effective deterrent

  4. How the MVE Process Works

  5. MVE Analysis Review of MVE process involving interviewing venue managers Number of questions asked: • How do they identify gamblers who have self-excluded? • What is the venue process when the multi-exclusion form arrives? • Difficulties that arise • Resolutions • How can we help?

  6. Findings

  7. Discussions with the DIA

  8. The Key to Success and Future Plans “Relationships”

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