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Efficient UI Operations in South Dakota for Improved BTQ Standards

Discover how UI operations in South Dakota positively impact BTQ standards with efficient processes, stable staff, and effective training. Learn about the state's unemployment rate, claims filed, and key events in UI history. Explore the highlights and strategies that enhance UI operations and contribute to better BTQ outcomes.

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Efficient UI Operations in South Dakota for Improved BTQ Standards

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  1. UI OPERATIONS IN SOUTH DAKOTA THAT POSITIVELY IMPACT BTQ STANDARDS

  2. Facts of UI operation • Seasonal workflow • Unemployment rate in 2007 – 3.0% • 19,147 UI claims in 2007 • Population of SD – 754,844 • File by Internet or phone • 10 Customer Service Representatives - 4 Adjudicators • Benefit and Interstate of 14 staff • WBA $285 MBA $7410 • UI Trust Fund 19 Million

  3. Recent UI History/Events in SD • Established UI Call Center in 2000 • Began taking Intrastate claims added Interstate a year later • Scanning / imaging of documents in 2007 • Debit card and direct deposit payments April 2008

  4. FED BTQ Timeliness in 2007 • All First Payments 14/21 - day • SD Average 97.1% • US Average 87.9% • Non-monetary Determinations 21-day • SD Average 97.3% • US Average 71.8%

  5. FED BTQ Quality in 2007 • Separation Determination Quality • SD Average 88.9% • US Average 67.0% • Non-separation Determination Quality • SD Average 96.1% • US Average 76.5%

  6. Highlights of UI Operation that Positively Affect BTQ Standards • All UI Operations are centrally located in one location - Aberdeen • All Adjudication staff have attended BTQ Training and participated in BTQ reviews

  7. Highlights of UI Operation that Positively Affect BTQ Standards • Weekly and monthly staff meetings to visit on procedure and policy changes • All initial fact finding for all UI issues taken at intake • Customer Service Representatives cross trained to adjudicate

  8. Highlights of UI Operation that Positively Affect BTQ Standards • Separate IT department but housed in same building – Benefit and BTQ staff have direct access to IT personnel for programming updates • Interstate and Benefit staff have become integrated into one unit to share common duties

  9. Highlights of UI Operation that Positively Affect BTQ Standards • Very stable staff in call center and adjudication with little turnover and high longevity • BTQ review staff has streamline to UI Benefit staff to implement procedure changes

  10. Highlights of UI Operation that Positively Affect BTQ Standards • Scanning and task list items generated with less movement of paper files • UI laws and administrative rules very stable

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